Client Financial Services Agent

Desjardins; L'Île-Perrot; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Pension plan

Group insurance

Telemedicine

Wellness reimbursements

Telework equipment

Job summary

Desjardins in Quebec is seeking a client financial services agent to work on site, closely with advisors, delivering personalized support to members and clients. You will drive service quality and help maintain business relationships through practical, rapid solutions in investments, financing and protection.

You will provide sales development assistance, create offers for routine transactions, tailor your approach to client needs, and help members navigate tools and channels.

Qualifications

• Attestation of Collegial Studies.
• Minimum three years of relevant experience.
• Other combinations of qualifications and relevant experience may be considered.
• Mutual fund representative certificate – Autorité des marchés financiers.
• Knowledge of French is required.
• Available to travel to the caisse’s various service locations.
• Available to work one evening per week.

Responsibilities

• Handle client requests, perform tasks and research, and recommend solutions.
• Help colleagues manage their agenda and emails.
• Be attentive to members' and clients' needs and recommend suitable solutions.
• Assist members and clients in choosing and maximizing their tools and channels.
• Seize business opportunities and participate in sales development initiatives.

Skills

Action oriented

Communicates effectively

Customer Focus

Interpersonal Savvy

Nimble learning

Situational adaptability

Education

Attestation of Collegial Studies

Mutual fund representative certificate – Autorité des marchés financiers

Job description

The work mode arrangement for the position is full-time on site.

Required

As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients by offering simple and rapid solutions in terms of investment, financing and protection, all in line with the action plan. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You provide significant business development support. You assist members and clients, providing excellent customer service. You create offers for routine transactions, and help sell products and services based on the needs of members and clients and current strategies and practices. You tailor your approach based on members’ and clients’ needs. More specifically, you will be required to:

• Handle client requests. Perform tasks and research as needed, and recommend appropriate solutions
• Help colleagues manage their agenda and emails
• Be attentive to the needs of members and clients and recommend solutions that meet their needs and expectations
• Help members and clients choose and get the most of their tools and channels based on how much independence and automation they want
• Seize business opportunities and participate in sales development initiatives

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Attestation of Collegial Studies
• A minimum of three years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Mutual fund representative certificate – Autorité des marchés financiers
• Knowledge of French is required
• Available to travel to the caisse’s various service locations
• Available to work one evening per week, either Wednesday or Thursday

• Action oriented
• Communicates effectively
• Customer Focus
• Differences
• Interpersonal Savvy
• Nimble learning
• Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)