Client Experience Specialist - Detail-Oriented, Bilingual

Teranet; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading electronic services company in Winnipeg is looking for a Customer Service Specialist. You will be the initial point of contact for clients, assisting with inquiries, ensuring document registrations, and handling financial transactions. Ideal candidates should possess a high school education, customer service experience, and excellent communication skills. This full-time role offers a dynamic work environment with opportunities for continuous improvement.

Qualifications

• 1–2 years of customer service and/or administrative experience required.
• Bilingual in Canadian English and French is an asset.
• Experience in processing financial transactions is an asset.

Responsibilities

• Assist clients at the counter by phone and email.
• Ensure accurate registration of documents.
• Maintain statistics related to daily client interactions.

Skills

Customer service experience

Excellent written and verbal communication

Microsoft Office proficiency

Ability to take initiative

Interpersonal skills

Education

High school education or equivalent

Tools

CRM or ticketing systems

Job description

A leading electronic services company in Winnipeg is looking for a Customer Service Specialist. You will be the initial point of contact for clients, assisting with inquiries, ensuring document registrations, and handling financial transactions. Ideal candidates should possess a high school education, customer service experience, and excellent communication skills. This full-time role offers a dynamic work environment with opportunities for continuous improvement.