Client Experience Specialist - Banking Center

Canadian Imperial Bank of Commerce; Iqaluit; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading financial institution in Iqaluit is seeking a Client Service Representative to assist clients with their banking needs. The ideal candidate will excel in client engagement, problem-solving, and leveraging technology to enhance the customer experience. This role requires flexibility in working hours and contributing to a positive client relationship. Competitive salary and benefits are offered in a supportive environment.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Growth and development initiatives

Qualifications

• Motivated by accomplishing goals and delivering best outcomes.
• Strong sense of curiosity and passion for continuous learning.
• Ability to engage and connect with clients effectively.

Responsibilities

• Help clients manage their accounts and products.
• Listen to client concerns and take ownership of issues.
• Introduce clients to mobile banking applications.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading financial institution in Iqaluit is seeking a Client Service Representative to assist clients with their banking needs. The ideal candidate will excel in client engagement, problem-solving, and leveraging technology to enhance the customer experience. This role requires flexibility in working hours and contributing to a positive client relationship. Competitive salary and benefits are offered in a supportive environment.