Client Experience Specialist - Banking Center

Canadian Imperial Bank of Commerce; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading financial services institution in Hamilton is seeking a Client Service Representative to provide exceptional service in a fast-paced environment. You will assist clients with their banking needs, engage them with effective solutions, and work on-site full-time. This position requires flexible scheduling, including evenings and weekends. Ideal candidates are passionate about client engagement and have strong interpersonal skills.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Qualifications

• Ability to engage clients and provide tailored solutions.
• Strong problem-solving skills and accountability.
• Familiarity with technology and mobile banking applications.

Responsibilities

• Assist clients with day-to-day banking needs.
• Connect clients with the appropriate CIBC team members.
• Work flexible hours including evenings and weekends.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading financial services institution in Hamilton is seeking a Client Service Representative to provide exceptional service in a fast-paced environment. You will assist clients with their banking needs, engage them with effective solutions, and work on-site full-time. This position requires flexible scheduling, including evenings and weekends. Ideal candidates are passionate about client engagement and have strong interpersonal skills.