Client Experience Manager — Remote Insurance (Canada)

AO Globe Life - Nzube Justin Ejifugha; San Juan de Terranova; Remote; CAD 60,000 - 80,000; Full time

Job summary

A financial services company is seeking a Customer Experience Manager to enhance client services in San Juan de Terranova. The role involves providing exceptional customer support, explaining insurance products, and resolving client issues. Candidates should possess outstanding communication skills, a problem-solving attitude, and an LLQP license. This role offers significant career growth opportunities and comprehensive benefits, including health coverage. Residing in Canada is a must.

Benefits

Health, dental, and vision coverage

Career advancement opportunities

Flexible work arrangements

Qualifications

• Exceptional customer service skills and a genuine desire to help others.
• Ability to de-escalate situations and find effective solutions.
• Meticulous attention to detail.

Responsibilities

• Provide customer service across various channels for inquiries.
• Explain policy details and processes clearly.
• Resolve client issues while maintaining professionalism.
• Maintain accurate records of customer interactions.

Skills

Outstanding written and verbal communication skills

Problem-solving skills

Organizational skills

Proficiency in CRM software

Team player

Education

LLQP license

Tools

CRM software

Job description

A financial services company is seeking a Customer Experience Manager to enhance client services in San Juan de Terranova. The role involves providing exceptional customer support, explaining insurance products, and resolving client issues. Candidates should possess outstanding communication skills, a problem-solving attitude, and an LLQP license. This role offers significant career growth opportunities and comprehensive benefits, including health coverage. Residing in Canada is a must.