Client Experience Leader - Sherway Gardens

HARRY ROSEN; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A luxury menswear retail company seeks a Client Experience Leader in Toronto to enhance customer experience and lead a dedicated team. Responsibilities include team development, driving customer loyalty, and executing business plans. Candidates should have retail leadership experience and a passion for inclusivity.

Qualifications

• 2+ years of retail experience with leadership capacity in managing a store or department.
• Proven track record of coaching and developing others with tangible improvements.
• Strong understanding of luxury retail business operations.

Responsibilities

• Build and develop a team focused on providing superior service to discerning clientele.
• Drive long-term customer loyalty and conversion by training the team on elevating both in-store and online customer experiences.
• Develop and implement coaching and performance improvement plans to enhance team capabilities.

Skills

Team leadership

Customer experience enhancement

Coaching and development

Business acumen in luxury retail

Job description

Summary

As a Client Experience Leader at Harry Rosen in Sherway Gardens, Etobicoke, you will play a pivotal role in enhancing the customer experience in a luxury menswear retail environment. You will lead a team dedicated to delivering exceptional service and fostering long-term customer loyalty.

Responsibilities

• Build and develop a team focused on providing superior service to discerning clientele.
• Drive long-term customer loyalty and conversion by training the team on elevating both in-store and online customer experiences.
• Develop and implement coaching and performance improvement plans to enhance team capabilities.
• Work across various departments including sportswear, footwear, accessories, outerwear, tailored clothing, and made-to-measure.
• Execute business plans and company initiatives with strong business acumen in luxury retail.
• Emulate and uphold the company's core values with a welcoming and inclusive mindset.

Requirements

• 2+ years of retail experience with leadership capacity in managing a store or department.
• Proven track record of coaching and developing others with tangible improvements.
• Strong understanding of luxury retail business operations.
• Passion for fostering an inclusive and diverse work environment.