Client Experience Leader | Hybrid Work & Team Coach

DGA Careers; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A reputable insurance brokerage in Calgary is seeking a Client Experience Leader to develop and guide their service teams. The ideal candidate has over 7 years of experience in the insurance brokerage setting, a Level 2 General Insurance License, and proven leadership skills. This role emphasizes operational performance and data-driven processes, and includes a hybrid work arrangement for better work-life balance. Competitive salary and team culture await the right leader.

Benefits

Competitive salary

Collaborative team culture

Hybrid work arrangement

Leadership opportunity

Qualifications

• 7+ years of experience in a brokerage setting (Commercial and/or Personal Lines).
• Proven team leadership or mentorship experience.
• Strong technical knowledge of commercial placements and personal lines markets.

Responsibilities

• Developing team members and ensuring workflow consistency.
• Championing system optimization and data quality.
• Contributing directly to complex client solutions.

Skills

Team leadership

Coaching

Communication

Problem-solving

Education

Level 2 General Insurance License

CAIB, CIP, or equivalent designations

Tools

Brokerage management systems (e.g., Applied Epic)

Job description

A reputable insurance brokerage in Calgary is seeking a Client Experience Leader to develop and guide their service teams. The ideal candidate has over 7 years of experience in the insurance brokerage setting, a Level 2 General Insurance License, and proven leadership skills. This role emphasizes operational performance and data-driven processes, and includes a hybrid work arrangement for better work-life balance. Competitive salary and team culture await the right leader.