Client Experience Lead | Hybrid Marketing Agency

TAG HR; Ottawa; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

A growing digital marketing agency in Ottawa is seeking a Client Experience Coordinator to act as the liaison between clients and internal teams. The role requires strong client-facing skills, strategic thinking, and familiarity with project management tools. You will oversee client experiences from onboarding to campaign delivery, ensuring alignment with client goals. This position offers a competitive salary and the flexibility of a hybrid working model.

Benefits

Collaborative team environment

Professional development opportunities

Flexible hybrid work model

Qualifications

• Experience in a client-facing role within a marketing or project coordination environment.
• Strong communication, organization, and strategic thinking skills.
• Familiarity with project management tools and performance data analysis.

Responsibilities

• Serve as the main point of contact for clients, providing strategic direction.
• Translate client objectives into actionable briefs and collaborate with internal teams.
• Monitor campaign performance and provide data-driven recommendations.

Skills

Client-facing experience

Communication skills

Organization skills

Strategic thinking

Project management tools familiarity

Tools

ClickUp

Asana

Job description

A growing digital marketing agency in Ottawa is seeking a Client Experience Coordinator to act as the liaison between clients and internal teams. The role requires strong client-facing skills, strategic thinking, and familiarity with project management tools. You will oversee client experiences from onboarding to campaign delivery, ensuring alignment with client goals. This position offers a competitive salary and the flexibility of a hybrid working model.