Client Executive

TransUnion; Burlington; Remote; CAD 70,000 - 90,000; Full time

Job summary

A global information solutions provider is seeking a B2B sales professional with 5+ years of experience in the financial services industry. The role involves managing relationships with Alternative lending and Credit Union Insurance Customers while collaborating with various internal teams to drive product adoption. Successful candidates will possess strong organizational skills and a background in relationship management. This position is remote with occasional in-person responsibilities.

Qualifications

• 5+ years of experience in B2B sales in the financial services industry.
• Ability to manage complex relationships with executives.
• Experience in retail credit or consumer credit reporting industries is an asset.

Responsibilities

• Manage relationships with Alternative lending and Credit Union Insurance Customers.
• Collaborate with internal teams to drive product adoption.
• Facilitate contract renewal processes as needed.
• Solve Customer issues and provide documentation for future avoidance.

Skills

B2B sales experience

Relationship management

Strong organizational skills

Ability to articulate complex messages

Problem-solving abilities

Education

Bachelor's degree preferred

Job description

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information.

Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

What We'll Bring:

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used diversely. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for a first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You'll Bring:

• Bachelor's degree, preferably business related, or equivalent experience.
• 5+ years of experience in B2B sales in the financial services (credit related) industry.
• The ability to articulate sophisticated messaging around our solutions, analytics, industry trends, and TransUnion's value proposition.
• The embodiment of trust while managing complex relationships with executive-level buyers and influencers in the Alternative Lending and Credit Union sectors.
• The enthusiasm to successfully navigate a matrixed environment; facilitating teamwork with various internal stakeholders to best serve our customers' interests.
• A credit background, or credit related background in financial services and/or related industry.
• Strong organizational skills coupled with proven ability to work and ‘get things done’.
• Previous experience selling in retail credit or consumer credit reporting industries is considered an asset.
• A high level of confidence coupled with a positive, “can-do” attitude.
• Availability for purposeful travel.

Impact You'll Make:

• Responsible for managing the day-to-day relationships overall relationship with assigned Alternative lending and Credit Union Insurance Customers and identifying key decision makers, influencers, buyers, and sponsors.
• Complement the strategic selling responsibility of the Business Development Executive and work as an account team for those assigned customers.
• Lead and coordinate resources for client-facing business reviews.
• Collaborate with Business Development Executives, Sales Support Specialists, Customer Experience Specialists, and Product Consultants to drive adoption of new product opportunities to help solve Customer challenges.
• Responsible for account planning and understanding each Customer’s position within the market.
• Facilitate contract renewal process as required.
• Solve Customer issues and diffuse escalated matters, and provide documentation of issues and root causes for future issue avoidance.
• Work with the Client Success Management Team to ensure successful implementation of solutions and projects, and ROI achieved as expected by the Customer.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.