Client Engagement Specialist - Integrated English Language Program

Ccisab; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A community-focused organization in Calgary is seeking a qualified Client Engagement Specialist to manage services for IELT clients, coordinate with Child Care programs, and support documentation processes. Candidates should have a diploma in Office Administration and familiarity with Day Care subsidy processes. Strong communication and multi-tasking skills are essential for this role, which aims to positively impact the community.

Qualifications

• Diploma and experience in Office Administration required.
• Familiarity with Day Care Subsidy application process is essential.
• Competency in Microsoft Office applications necessary.
• Experience with financial databases is an asset.
• Strong communication and documentation skills needed.
• Teamwork and multitasking abilities are important.

Responsibilities

• Manage evening Child Care placement program.
• Assist parents with Day Care subsidy applications.
• Prepare monthly invoices for Day Care expenses.
• Develop and maintain client documentation.
• Meet with clients to provide IELT program information.
• Communicate enrollment information to Resource Coordinator.
• Participate in development of marketing materials.

Skills

Office Administration

Day Care Subsidy knowledge

Microsoft Office applications

Financial database experience

Effective communication

Team collaboration

Multi-tasking

Education

Diploma in Office Administration

Job description

Client Engagement Specialist - Integrated English Language Program

Job Summary

The Calgary Catholic Immigration Society (CCIS) is seeking a qualified individual for the Client Engagement Specialist – Integrated English Language Program position. As a client engagement specialist, you will play a key role in organizing, coordinating, and supporting the delivery of services to IELT clients under the direction of the Evening Resource Coordinator.

Primary Duties and Responsibilities

• To manage the established evening Child Care placement program and to liaise with Children’s Cross-Cultural Centre (CCCCC) staff to include children of IELT students in the CCIS Day Care.
• Monitors the Day Care subsidy payment system. Assists parents with the application process for subsidies.
• Prepares monthly invoices for Day Care expenses.
• Manages the waiting list for Day Care in consultation with the Resource Coordinator.
• Prepare and maintain proper client documentation and reporting, including pre-registering and registering IELTS students who are currently on the waitlist, photocopying necessary documentation.
• Will meet with clients to provide information on the IELT program and assist with determining a start point and time.
• Will create the client file to ensure necessary documentation is included or forthcoming.
• Determine the need for and eligibility for daycare services and follow the steps in (1).
• Is in constant communication with the Program Coordinator and the Resource Coordinator on the status of intakes (walk-in or appointment), commencement plans, and daycare requirements.
• Conducts verification of student documents and ensures documents required for the client file are copied and included.
• Communicate all intake, commencement, and enrollment information to the respective Resource Coordinator.
• Provides coaching and intervention options to clients who need support and direction.
• Provides ICARE backup support when deemed necessary.
• Assist the Program Coordinator and Resource Coordinator on the following: assist with the preparation of rooms for workshop presentations (e.g., arranging chairs/tables, photocopying materials).
• Prepare daily log sheets for instructors to use.
• Ensure labs are accessible and orderly for use daily.
• Participate in the development of marketing materials.
• Assist with the organization and preparation of graduation ceremonies.
• From time to time, as part of the team, assume additional responsibilities as determined by the Program Manager.

Qualifications and Skills

• Diploma and experience in Office Administration.
• Familiarity with Day Care Subsidy specifications/eligibility and application process.
• Competency with Microsoft Office applications.
• Training in and experience with a financial database such as payroll, accounts receivable/payable, etc. is an asset.
• Demonstrated effective communication, interviewing and documentation skills.
• Ability to work effectively in a team environment.
• Ability to multi-task and to creatively approach challenging situations.

How To Apply

Qualified candidates are invited to send resumes and cover letters to [e-mail] by Monday, November 10, 2025. Please include “Client Engagement Specialist – Integrated English Language Program” in the subject line of your email.

NOTE: Resumes will be reviewed as submitted, and interviews scheduled as appropriate. This posting will be removed as soon as a suitable candidate is found, possibly before the published end date.

CCIS thanks all applicants; however, only those selected to compete further for this position will be contacted.

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