Client Engagement Specialist

eBrandon; Brandon; On-site; CAD 71,000 - 88,000; Full time

Job summary

A governmental agency in Manitoba is seeking a Client Engagement Specialist to enhance client relationships and improve service delivery. The role requires experience in client engagement and market analysis, with the possibility of a hybrid work arrangement. Candidates should possess a post-secondary education in a related field. The position offers a salary range of $71,019 to $87,870 per annum, and applications must be submitted online.

Benefits

Comprehensive benefits package

Pension plan

Healthy work-life balance

Qualifications

• Experience translating client insights into value propositions.
• Ability to improve overall client experience.
• Experience in providing training and developing materials.

Responsibilities

• Enhance client relationships and experience.
• Act as a liaison between MASC and agricultural stakeholders.
• Capture and analyze client feedback for service improvements.

Skills

Client engagement experience

Market/data analysis

Report writing

Social media proficiency

Stakeholder relationship building

Microsoft products proficiency

Education

Post-secondary education in Marketing, Communications, Business Administration, or related field

Tools

Microsoft SharePoint

Microsoft OneDrive

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Location: Brandon or Portage La Prairie, MB

(There may be an opportunity for a hybrid work arrangement)

Manitoba Agricultural Services Corporation (MASC) has an exciting opportunity for you to be a part of a team that values building relationships, enables change, and supports the agriculture industry in Manitoba. Come join our team as we offer an engaging work environment, competitive pay, a comprehensive benefits package (including pension plan), and we encourage a healthy work-life balance.

Reporting to the Product Delivery Manager, the Client Engagement Specialist plays a pivotal role in enhancing client relationships, improving service delivery experiences, and supporting MASC’s stakeholders. Acting as a liaison between MASC and Manitoba agricultural producers and stakeholders, this role ensures client feedback is captured, analyzed, and used to inform service improvements and program delivery. The specialist also collaborates on strategic outreach efforts through events, stakeholder engagement, and product promotion.

MASC values excellence, integrity, and accountability. We strive to enhance existing products and develop new products, transform service delivery to enrich the client experience, pursue customer‑driven organizational change, and maximize performance, engagement, and development of all employees.

MASC has five core competencies: communication, decision making, initiative & innovation, leadership, and organization. Competencies relate to every position at MASC and, along with the technical requirements, are included in the qualifications for all positions at MASC.

ESSENTIAL QUALIFICATIONS:

• Post‑secondary education in Marketing, Communications, Business Administration, or related field or an equivalent combination of education and related experience may be considered.
• Experience with client engagement including translating client insights and business objectives into value propositions and improving the overall client experience.
• Experience bringing products or programs to market including market/data analysis and post‑launch performance tracking.
• Experience with report writing.
• Experience interpreting, applying and explaining programs, policies and procedures.
• Experience using social media platforms, specifically Twitter, Facebook, LinkedIn, and YouTube.
• Experience in providing training and developing associated materials.
• Ability to establish, develop and foster stakeholder and industry relationships.
• Experience using Microsoft products (SharePoint, OneDrive, Excel, Word, Outlook, PowerPoint) in a cloud‑based environment.

DESIRED QUALIFICATIONS:

• Ability to communicate verbally in both official languages (French and English), is an asset.
• Strong knowledge of the Manitoba agriculture industry.

CONDITIONS OF EMPLOYMENT:

• Must be legally entitled to work in Canada.
• Valid driver’s license and access to a vehicle is preferred.
• Must have the ability to travel within the Province of Manitoba as required.

SALARY: $71,019 to $87,870 per annum

CLOSING DATE: November 30, 2025

HOW TO APPLY:

To be considered for this competition you must submit your application (Cover Letter, Resume, and any other required documents) directly online. Click Here

For competition or accommodation inquiries only: Email: [e-mail]

NOTE: We will not accept applications of any kind sent directly to this email. Only applications submitted online directly to the competition (as noted above) will be considered.

We believe diversity strengthens our ability to provide excellent customer service in a positive work environment. We encourage all to apply. Only those selected for further consideration will be contacted.