Client Engagement Representative

Canadian Imperial Bank of Commerce; Town of Valleyview; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Benefits program

Pension plan

Employee share purchase plan

Vacation

Wellbeing support

MomentMakers recognition program

Job summary

Canadian Imperial Bank of Commerce (CIBC) is seeking a Client Engagement Representative to join our on-site banking centre in Valleyview. You will engage clients, understand their day-to-day banking needs, and introduce them to the right team members and digital tools.

You’ll be part of a dynamic Personal and Business Banking Team focused on delivering exceptional client experiences, leveraging technology, and taking ownership of client issues to drive positive outcomes.

Qualifications

• Customer service experience is preferred.
• Strong communication and active listening skills.
• Familiarity with digital banking tools and basic financial products.

Responsibilities

• Serve as the first point of contact for clients entering the banking centre.
• Identify client needs and connect them with the appropriate team member.
• Promote and explain banking products and digital tools to clients.

Skills

Customer service

Digital literacy

Financial processing

Group problem solving

Interpersonal interactions

Oral communications

Relationship building

Teamwork

Written communication

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Centre. As a Client Engagement Representative, you will be the first point of contact for most clients entering the banking centre and will engage clients in conversation to understand their immediate needs and identify opportunities. You’ll use your knowledge of financial services products to help clients with their day-to-day banking needs and introduce them to the appropriate team member. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time.

How you'll succeed

• Client Engagement – Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem Solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.
• Leveraging Technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You love to learn. You are passionate about growing your knowledge, and you know that there is no limit to what you can achieve. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]. CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Valleyview

Employment Type

Regular

Weekly Hours

37.5

Skills

Customer Service, Digital Literacy, Financial Processing, Group Problem Solving, Interpersonal Interactions, Oral Communications, Relationship Building, Teamwork, Written Communication

Company Values

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.