Client Care Specialist - Calgary Animal Referral & Emergency Centre (OVERNIGHT)

VCA Animal Hospitals; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A prominent veterinary service provider in Calgary is seeking a full-time Client Care Specialist to enhance the client and pet experience. The ideal candidate will have excellent customer service skills, organizational abilities, and a passion for animal care. Responsibilities include coordinating client interactions and ensuring a welcoming environment. Benefits include competitive wages, career development opportunities, and wellness programs.

Benefits

RRSP Employer 5% Match Program

Competitive wages and benefits

Annual uniform allowance

Employee Assistance Program

Generous personal pet care discounts

Referral Bonus Rewards

Qualifications

• Prior experience in customer service and administrative duties.
• Skilled in prioritizing needs and adaptable to change.
• Must be flexible with a rotation overnight schedule.

Responsibilities

• Strengthen the client-animal-veterinary bond through exceptional client service.
• Coordinate between clients and medical team members.
• Ensure clients and their pets feel welcomed and expertly cared for.

Skills

Customer service skills

Organizational skills

Attention to detail

Ability to learn medical terminology

Empathetic attitude

Education

Graduated from an accredited Veterinary Assistant program

Job description

Client Care Specialist Calgary, AB

For more information or to apply please email [e-mail]

Calgary Animal Referral & Emergency Centreis welcoming a full-time OVERNIGHT Client Care Specialist who is an exceptionally organized multi-tasker and enthusiastic self-motivated individual. If you excel at customer service, have a passion for client care, and a love for animals, we are excited to welcome you to our dedicated team! This position will be on a rotational schedule, typically between the hours of 7pm-6am.

Responsibilities:

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.

Desired Attributes and Requirements:

The ideal candidate is organized, calm under pressure and customer service focused, ideally you have:

• Prior experience in customer service and administrative duties
• Prior knowledge/or ability to learn medical terminology
• Exceptional client service skills
• Empathetic, nurturing and positive attitude
• Skilled in prioritizing needs, open to change and adaptable
• Initiative in carrying out assignments independently
• Attention to detail with above average time management skills
• Must be flexible with rotation overnight schedule
• Previous veterinary experience or graduated from an accredited Veterinary Assistant program is preferred

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation !
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.