Client Care Representative - Animal Care Centre of Strathmore

VCA Animal Hospitals; Strathmore; On-site; CAD 60,000 - 80,000; Full time

Job summary

A caring veterinary hospital in Strathmore is seeking a Client Care Representative to ensure smooth operations and provide excellent service to clients and their pets. The ideal candidate has prior experience in a veterinary setting, strong communication skills, and a passion for animal care. Responsibilities include greeting clients, scheduling appointments, managing records, and assisting with patient care. The position offers competitive wages, benefits, and opportunities for career development in a supportive environment.

Benefits

Competitive wages and benefits

Employer match (5%) group RRSP plan

Wellness days, sick days, and vacation time

Annual uniform allowance

Referral Bonus Rewards

Generous personal pet care discounts

Shopping discounts and wellness apps

Qualifications

• Prior experience in a veterinary hospital or clinic setting.
• Ability to work independently and as part of a team.
• Flexibility to work weekends and some holidays.

Responsibilities

• Greet and check-in clients and their pets in a friendly manner.
• Answer phone calls and respond to emails.
• Schedule appointments and procedures efficiently.
• Maintain patient records and ensure accurate data entry.
• Assist with administrative duties and patient care.

Skills

Excellent communication and customer service skills

Strong organizational and multitasking abilities

Proficient in computer and data entry skills

Ability to work well under pressure

Job description

Client Care Representative Location: Strathmore, Alberta Employment Type: Full Time

Our mixed animal hospital is seeking a friendly, organized, and experienced Client Care Representative to join our team. As a CCR, you will play an important role in ensuring the smooth operation of our busy hospital and providing excellent service to our clients and their furry, hooved, and wagging companions.

The ideal candidate for this position will have prior experience in a veterinary hospital or clinic setting, excellent communication skills, and a passion for helping animals. Our hospital serves both small and large animals, so experience with both is preferred but not required.

Responsibilities:

• Greet and check-in clients and their pets in a friendly and professional manner
• Answer phone calls and respond to emails, providing excellent customer service
• Schedule appointments and procedures, ensuring efficient use of hospital resources
• Maintain patient records and ensure accurate data entry
• Assist with general administrative duties, including filing, data entry, and inventory management
• Assist with patient care and treatment when necessary
• Ensure the hospital is clean and organized

Qualifications:

• Prior experience in a veterinary hospital or clinic setting
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Proficient in computer and data entry skills
• Ability to work well under pressure in a fast-paced environment
• Ability to work independently as well as part of a team
• Passion for helping animals and their owners
• Flexibility to work weekends and some holidays as needed

What we can off you!

• A caring culture of Wellness and Appreciation !
• Competitive wages and benefits!
• Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada!
• Wellness days, sick days, and vacation time
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

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