Client Care Navigator

Vision Loss Rehabilitation Canada; Kingston; On-site; CAD 33,000 - 47,000; Full time

Job summary

Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. The Client Care Navigator coordinates supports for clients, becoming the key contact after vision loss to ensure timely access to services, care planning, and connections with healthcare providers across the care continuum.

The role requires strong communication, teamwork, and the ability to work independently in

Qualifications

• Client service experience in health/social services.
• Excellent communication skills (verbal and written).
• Proficient with Microsoft Office and case management systems.
• Diploma in Social Services Work, Community Work, or Mental Health.

Responsibilities

• Coordinate and integrate supports for individuals with vision loss.
• Be the primary contact/navigator after diagnosis to access VLRC services.
• Schedule therapy appointments with providers and follow up on client care plans.
• Maintain client health records and collaborate with healthcare partners.

Skills

Client service experience

Excellent communication

Interpersonal skills

Technology proficiency

Teamwork and independence

Education

Diploma in Social Services Work, Community Work, Mental Health

Tools

Microsoft Office

Case management & care coordination systems

Job description

Do you want to make a difference in the lives of Canadians living with vision loss?

Vision Loss Rehabilitation Canada (VLRC) is a national health services organization dedicated to empowering people who are blind or partially sighted to live safely and independently. Our certified specialists provide client-centered rehabilitation, mobility training, and daily living skills programs that help clients build confidence and thrive. We work collaboratively with ophthalmologists, optometrists, and other health care professionals, offering essential care on a referral basis in homes, workplaces, and communities across the country. We value our employees as our greatest asset — and we’re committed to supporting their well-being, professional growth, and work-life balance. Learn more about VLRC at visionlossrehab.ca or call 1-844-887-8572.

Position Title: Client Care Navigator

Location: Peterborough, ON (or in Kingston or Mississauga, ON)

Status: Full-time, Permanent

Reports To: Manager, Healthcare Operations – Client Navigation

Compensation: $28.83/ hour

Posting Date: 20th October, 2026

Closing Date: 6th November, 2026

I. Scope and Summary of Primary Responsibilities

The Client Care Navigator (CCN) will coordinate and integrate supports and services around the person living with vision loss. In this direct client service role, they will be the key contact or navigator for individuals after a vision loss diagnosis. The responsibilities include assessment, supporting the client to achieve their care plan goals, and strengthening the communication and linkages between VLR Staff and external community health care providers across the continuum of care. The CCN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes:

• To provide individuals with vision loss, healthcare navigation to increase and enhance the healthcare system’s capacity.
• To improve the client’s experience and wellbeing.
• To enhance a client’s capacity to remain independent for as long as possible.

II. Essential Functions

This position entails, but is not limited to the following general responsibilities:

• Schedule all VLR therapy appointments with primary service provider and specialized service provider
• Seek feedback on client satisfaction and take remedial action as required.
• Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers.
• Identify opportunities for new or emerging care options to meet changing needs and to address service/support gaps.
• Ensures that all service-related activities provided are documented in the client health record following VLRC policies.
• Interacts with clients, their family, and caregivers to develop and identify vision related goals.
• Builds and maintains good working relationships with professionals in other agencies and community groups.
• Educates community partners about Vision Loss Rehabilitation Canada and its specialized services offered to people with vision loss.
• Participates in multi-disciplinary team meetings.

Pro-actively facilitate linkages, communication, information exchange opportunities and coordination between clients and service providers in the health care system.

• Understanding of roles and linkages between the Primary and Specialized Service Provider with the Service Delivery Model.
• Builds and/or maintains partnerships through sharing of knowledge, treating confidential information appropriately following VLRC policies when dealing with partners and stakeholders.
• Experience in caseload management, medical documentation, and maintain electronic medical records

III. Qualifications

Knowledge and Skill Requirements

• An understanding of roles and linkages across primary care, community care and specialized geriatric services.
• Knowledge of client-centered philosophy related to interviewing, assessments, care planning and scheduling practices.
• Clinical expertise related to client centered interviewing, assessments, and scheduling practices.
• Experience in client assessments and care planning/coordination.
• Excellent communication skills(verbal and written).
• Strong interpersonal skills, including shared decision-making and facilitation.
• Ability to prioritize workload, manage competing tasks, problem-solving skills and resourcefulness
• Proficient in technology (e.g.: Microsoft office and case management and care coordination systems).
• Ability to work independently and within a team.

Experience and Education

• Client service experience in the health and/or social service sectors
• Diploma in Social Services Work, Community Work, Mental Health
• Experience working with individuals with vision loss.
• Patient Navigation certificate would be an asset.
• Experience in cultural sensitivity and diversity would be an asset.

Work Environment

• Willingness to work flexible hours.
• Willingness to work in a variety of settings.

At VLRC, your work has real impact. Join a team that empowers Canadians with vision loss to live independently, and where your growth, well-being, and contributions matter. We offer:

Comprehensive benefits, including health, vision, dental, corporate discounts, and an employee and family assistance program

• Flexible work arrangements, generous paid time off, and work-life balance initiatives
• Career development through training, mentorship, and advancement opportunities

Inclusive work culture with supportive teams, employee recognition, a joy-in-work wellness program, and mental health supports

Join us to grow your career and make a difference every day.

Inclusion, Accessibility & Accommodation

VLRC is committed to creating and maintaining an inclusive, equitable, and accessible workplace. We welcome applications from members of groups that have been historically marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, including people who are blind, partially sighted, or deafblind, women, and 2SLGBTQ+ communities. We strongly encourage people with sight loss to apply. Direct lived experience is valued as an asset. The successful candidate may be required to complete a Vulnerable Sector Check, depending on the role.

If you require an accommodation to apply or participate in the selection process, please contact [e-mail]. We’ll be happy to work with you to meet your needs.

Hiring Process

Candidates selected to move forward may be invited to participate in interviews, assessments, reference checks, and/or background checks, depending on the role.