Client Care Manager, Western Veterinary Specialist & Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading veterinary hospital group in Calgary seeks a Client Care Manager to lead a dedicated team of Client Care Specialists. The role requires strong organizational skills, flexibility in work hours, and a passion for delivering exceptional client service. Candidates should have experience in a medical office and exhibit leadership qualities. This full-time position offers competitive wages and benefits, alongside opportunities for career development.

Benefits

RRSP Employer 5% Group Match Program

Annual uniform allowance

Employee Assistance Program

Generous personal pet care discounts

Shopping discounts

Qualifications

• Experience working in a medical office (human or companion animal).
• Strong organizational and administrative skills.
• Ability to manage a multi-line phone system.

Responsibilities

• Provide leadership for Client Care Specialists.
• Oversee and schedule Client Care staff.
• Respond and manage email correspondence.
• Admit and discharge pet patients.
• Process payments and create invoices.

Skills

Customer Service

Client Expectations

Client Support

Issue Resolution

Client Relationships

Job description

Client Care Manager

Location : Calgary Alberta

Employment Type : Full-time

Benefits : Yes!

Schedule : Requires flexibility

Western Veterinary Specialist & Emergency Centre is welcoming a full-time Client Care Specialist Manager for a talented group of Client Care Specialists. As WVSEC is a 24-hour emergency facility we operate 365 days a year. This position requires flexibility to work a variety of shifts and a rotating work schedule (days evenings and weekends).

In this role you will be passionate about providing leadership for your immediate team members ensuring the team is working in harmony to deliver a high level of client service to our pet owners. The role will require strong organizational and administrative skills to meet hospital goals.

Key Responsibilities

Experience working in a medical office (human or companion animal)

Administrative skills : overseeing and scheduling 8 - 10 Client Care staff medical record management filing reporting and coordinating office services (equipment / supplies / forms / procedures)

Training: new hire training client service training administrative process training and additional training as required for the Client Care team.

Ability to answer a multi-line phone system and track and book appointments effectively

Assisting veterinary staff with various tasks and treatments when required

Respond and manage email correspondence; clients referring veterinarians & internal office messages

Admitting and discharging pet patients

Invoicing / billing; creating estimates obtaining pet owner confirmation and processing payments

Placing outbound calls to pet parents for follow-up and future appointment bookings

Attributes

Leadership skills : develop trust and team connectivity with active coaching team development and behaviour modelling; create a culture of teamwork development communication respect and open-mindedness

Exceptional interpersonal skills in working with your colleagues pet parents and community: create and support best practices in client engagements internal communication and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience

What VCA Canada can offer you :

RRSP Employer 5% Group Match Program! Saving for your future just got easier!

A caring culture of Wellness and Appreciation!

Competitive wages and benefits!

Annual uniform allowance

Exceptional career development : there is room to grow here!

Employee Assistance Program

Referral Bonus Rewards

Opportunities to give back to your community through VCA initiatives

Generous personal pet care discounts

And extra perks like shopping discounts and cool wellness apps!

Please click APPLY NOW!

Alternatively send a copy of your resume and cover letter to :

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Experience : years

Vacancy : 1

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