Client Care Manager

Accommod8U; Southwestern Ontario; On-site; CAD 45,000 - 65,000; Full time

Job summary

A property management firm is seeking a Client Care Manager to support leasing activities and enhance tenant experiences. This office-based role requires strong organizational skills and customer service expertise, along with previous leasing or property management experience. Responsibilities include handling inquiries, scheduling tours, processing applications, and maintaining accurate records. A bachelor's degree is preferred, along with proficiency in property management software.

Benefits

Comprehensive Health and Dental plan

RRSP Matching

Continuous Learning Program

Career advancement opportunities

Employee Assistance Program

Qualifications

• Previous experience in leasing, property management, or administrative support is mandatory.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to inquiries from prospective residents via phone, email, or in person.
• Schedule property tours and assist with showing available units.
• Process rental applications and communicate approval or denial decisions.
• Prepare lease agreements and renewal documents.
• Maintain accurate records in leasing management systems.
• Supervise Community Specialists and report to the Residential Leasing Manager.

Skills

Organizational skills

Multitasking

Communication

Sales background

Client support

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office

Property management software (e.g., Yardi)

Job description

Position Overview

The Client Care Manager supports the leasing and property management team by coordinating leasing activities, maintaining accurate records, and ensuring a smooth leasing process for prospective and current tenants. This role acts as a liaison between residents, community specialists, and property management to ensure timely communication and high-quality customer service and provides robust support to the team.

Primary Responsibilities

• Respond to inquiries from prospective residents via phone, email, or in person.
• Schedule property tours and assist with showing available units when needed.
• Process rental applications, verify background and credit information, and communicate approval or denial decisions.
• Prepare lease agreements, renewal documents, and other leasing-related paperwork.
• Maintain accurate and up-to-date records in leasing management systems.
• Assist with marketing vacant properties through listings, flyers, and online platforms.
• Coordinate move-ins and move-outs, ensuring necessary documentation and inspections are completed.
• Supervise and mentor Community Specialists and report directly to the Residential Leasing Manager.
• Provide exceptional customer service to residents addressing questions and concerns promptly.
• Compile daily, weekly, monthly, quarterly occupancy reports with accuracy.
• Collaborate with property/leasing managers and maintenance teams to resolve tenant issues or unit readiness concerns.
• Monitor lease expirations and assist with renewal efforts to reduce vacancy rates with the focus on resident retention.
• Process N9, lease takeovers and sublet paperwork.
• Effectively partner with our commercial tenants and manage a property perks program and facilitate cross promotions.

Requirements

• High school diploma or equivalent (bachelor’s degree preferred).
• Previous experience in leasing, property management, or administrative support is mandatory.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Strong sales and client support background.
• Proficiency in Microsoft Office and property management software (e.g., Yardi, AppFolio, RealPage).
• Ability to work independently and as part of a team.

Work Environment

• Office-based with some property visits as needed.
• May require occasional evening or weekend availability depending on property hours.
• Occasional special event/tenting coordination.
• Wiliness to change workstations as property needs change.

Benefits

• Comprehensive Health and Dental plan
• RRSP Matching
• Continuous Learning Program
• Career advancement opportunities
• Employee Assistance Program