Client Care Coordinator, Cardiology, Western Veterinary Specialist & Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading veterinary service provider in Calgary is seeking a Client Care Coordinator to enhance the experience of pets and their families. Your role will involve creating a welcoming atmosphere, managing communications, and handling appointments. Ideal candidates are organized and passionate about customer service. A competitive salary and growth opportunities are offered.

Benefits

RRSP Employer 5% Match Program

Medical and dental benefits

Referral Bonus Rewards

Generous personal pet care discounts

Annual uniform allowance

Qualifications

• Previous customer service or front desk experience is an asset.
• Willingness to learn about veterinary services.
• Compassion for pets and their owners.

Responsibilities

• Create a welcoming environment for patients and pet parents.
• Track and schedule appointments effectively.
• Manage email correspondence and follow-up calls.
• Admit and discharge pet patients.

Skills

Customer service experience

Multi-line phone system proficiency

Organizational skills

Ability to work in a team

Job description

Client Care Coordinator Department: Cardiology Location: Calgary, AB

Western Veterinary Specialist & Emergency Centre is currently welcoming a full-time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multi-line phone system and track and schedule appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset!
• No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• A caring culture of Wellness and Appreciation!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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