Client Care & Banking Solutions Specialist

Canadian Imperial Bank of Commerce; Richelieu; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading financial institution located in Richelieu, Quebec is seeking a Client Service Representative. The successful candidate will assist clients with their banking needs and provide excellent customer service while engaging with a diverse clientele. Candidates should be flexible, willing to work various hours, and must have strong interpersonal and problem-solving skills. This position offers a competitive salary and a comprehensive benefits package, creating a supportive environment for professional growth.

Benefits

Competitive salary

Employee recognition program

Wellbeing support

Comprehensive benefits program

Defined benefit pension plan

Qualifications

• Strong interpersonal skills and a focus on the client experience.
• Ability to work flexible hours including evenings and weekends.
• Proficiency in technology and mobile banking applications.

Responsibilities

• Assist clients with day-to-day banking needs and transactions.
• Connect clients to the appropriate CIBC team members.
• Resolve client issues by taking accountability and problem solving.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading financial institution located in Richelieu, Quebec is seeking a Client Service Representative. The successful candidate will assist clients with their banking needs and provide excellent customer service while engaging with a diverse clientele. Candidates should be flexible, willing to work various hours, and must have strong interpersonal and problem-solving skills. This position offers a competitive salary and a comprehensive benefits package, creating a supportive environment for professional growth.