Client Assistant, Business Insurance

NFP, an Aon company (Canada); Vaughan; Hybrid; CAD 43,000 - 58,000; Full time

Benefits offered by this job

Annual bonus

RRSP matching

Health spending account

License fee reimbursement

Education support

Referral program

Hybrid work model

Job summary

NFP, an Aon company, is seeking a Client Assistant/Account Administrator to join the Commercial Lines Shared Operations Team. You will play an integral role supporting clients and be a valued partner in ensuring satisfaction.

This hybrid role opens doors at multiple Ontario locations including Markham, Newmarket, Oshawa and Sudbury, with opportunities for growth, ongoing training and competitive benefits.

Qualifications

• Some customer service and/or admin experience is required.
• Strong ability to work collaboratively.
• Excellent organizational and planning skills; ability to manage time in a fast-paced, team-oriented environment.
• Quick learner and comfortable in a changing environment.

Responsibilities

• Prepare binders, motor vehicle liability cards and certificates of insurance.
• Prepare client premium proposals and pre-renewal information packages.
• Process invoices, finance contracts and accompanying client letters.
• Report claims where required.

Skills

Customer service experience

Administrative experience

Collaboration skills

Time management

Job description

Posting Description

Business Line: Commercial Lines

Hours Per Week: 35 (Full-Time)

Location: Markham, Newmarket, Oshawa, Sudbury – Hybrid Setting (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

Wage Transparency: The base salary range for this position is $43,000 to $58,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

About the Role

We’re looking for a Client Assistant/Account Administrator to serve as an integral member of the Commercial Lines Shared Operations Team. With this role, you will open the door to an exciting career path opportunity with NFP and be a valued member and key partner in ensuring client satisfaction.

What you’ll do

• Prepare binders, motor vehicle liability cards and certificates of insurance
• Prepare client premium proposals and pre-renewal information packages
• Process invoices, finance contracts and accompanying client letters
• Report claims where required

What you bring

• Some customer service and/or admin experience is an asset – preferably in an insurance environment
• Strong ability to work collaboratively
• Good organizational and planning skills, with a proven ability to manage time well in a fast-paced, ever-changing, team-oriented environment.
• Quick learner and comfortable in an uncertain/changing environment

Who we are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca

What’s in it for you

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration