Client Assistant, Business Insurance

NFP; Edmonton; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading insurance firm in Edmonton is seeking a Client Assistant to provide administrative support to their Commercial Team. This role involves ensuring accurate data entry and supporting client relationships. Ideal candidates will be detail-oriented and possess excellent communication skills. NFP offers a hybrid work environment and numerous benefits to ensure employee well-being.

Benefits

Annual bonus plan

Matching RRSP plan

Generous benefits plan

Support for continuing education

Reimbursement for professional licenses

Qualifications

• Detail-oriented and highly organized.
• Comfortable working across various platforms and systems.
• Ability to work independently while contributing to a team.

Responsibilities

• Manage administrative tasks including data entry and document handling.
• Review documents for critical details and ensure accuracy.
• Collaborate with team members to support workflows.

Skills

Attention to detail

Strong technical skills

Time management

Problem-solving mindset

Excellent communication skills

Education

AB General License

Job description

Business Line: Commercial Lines

Hours Per Week: 35 (Full-Time)

Location: Edmonton, Alberta – Any (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About the Role

We’re looking for a detail-oriented and highly organized Client Assistant to support our Commercial Team in Edmonton. This role is critical in ensuring accurate and efficient data entry across multiple software platforms, allowing the Service Team to focus on client relationships and revenue growth. With this role, you will open the door to an exciting career path opportunity with NFP and be a valued member and key partner in ensuring client satisfaction.

What You’ll Do

You will manage a variety of administrative tasks including:

• Process and organize key policy documents (Renewals, endorsements, cancellations, reinstatements.), ensuring accuracy and completeness.
• Review incoming documents for critical coverage details and compare them against system records.
• Accurately enter and maintain data across multiple platforms to support timely client service.
• Prepare and issue invoices, including premium financing, and resolve any discrepancies.
• Collaborate closely with the service team and other administrative teams to support workflows.
• Follow up on outstanding documents with carriers and support general administrative functions as required.

What You Bring

• AB General License would be considered an asset
• Strong technical skills and comfort working across various platforms and systems.
• High attention to detail with a keen ability to spot inconsistencies or issues in documentation.
• Strong time management and organizational skills, ability to manage multiple tasks and deadlines.
• Ability to work independently while contributing to a highly collaborative team environment.
• Problem‑Solving mindset and initiative in troubleshooting issues and improving processes.
• Excellent communication skills and a client‑focused approach.

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5‑Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach.

Our personal commitment to our team and our clients have created long‑lasting and successful relationships across our growing 300+ Canadian, U.K., and U.S. office locations. To learn more, please visit https://nfp.ca

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well‑being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including CIBC Run for the Cure, Autism Speaks, KRG Children's Charitable Foundation and many more. From charity drives and community service outings to other company‑sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.