Client Advisor, Prada Toronto

Prada; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A luxury fashion brand in Toronto is seeking a Sales Ambassador to enhance customer experience and foster brand loyalty. The ideal candidate will have a passion for building relationships and possess excellent communication skills. Responsibilities include engaging with clients, maintaining the store's visual standards, and staying updated on fashion trends. This role promotes an inclusive work environment, ensuring equal opportunities for all candidates.

Qualifications

• Experience in building long-lasting client relationships is essential.
• Fluent in English; other languages are a plus.
• Ability to work as part of a team or independently.

Responsibilities

• Welcome and serve customers, providing an excellent in-store experience.
• Maintain and develop client relationships using CRM and digital tools.
• Maximize sales opportunities and achieve sales targets.
• Stay informed about fashion trends and competitors.
• Ensure high standards for shop floor and visual displays.

Skills

Passion for human relations and sales

Problem solving

Excellent communication skills

Building relationships with clients

Knowledge of fashion

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

JOB PURPOSE

To be the “ambassador” who conveys the Brand’ philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

• Welcome and serve the customer providing an excellent in‑store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up‑to‑date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

• Passion for human relations and sales
• Problem solving, curiosity and interest in luxury/fashion, art and design
• Experience of building a long‑lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Passion and knowledge of the managed product category
• English is a must other languages are a plus

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.