Client Advisor (Holt Renfrew Bloor)

Moncler; Toronto; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Paid parental leave

7 paid holidays

Up to 10 days paid vacation

Personal days

Employee discounts

Retirement plan with employer/contrib

Job summary

Moncler in Canada seeks a Client Advisor who embodies the brand and delivers unparalleled luxury experiences. Reporting to the Store Manager, you will welcome clients, understand their needs, and nurture relationships to drive store performance.

You will maintain expert knowledge of Moncler collections, assist international clients with bilingual communication, process transactions, and collaborate with the team to uphold visual standards and brand integrity.

Qualifications

• Minimum of two years of luxury retail or client-focused experience.
• Experience serving international or multilingual clientele is preferred.
• Demonstrated ability to achieve sales goals while delivering exceptional client experiences.

Responsibilities

• Welcome every client and deliver an exceptional luxury experience.
• Build long-term client relationships through personalized service.
• Understand and anticipate client needs and recommend products.
• Develop new client relationships through proactive outreach and follow-up.
• Utilize bilingual or multilingual communication to support international clients.
• Achieve and exceed sales goals while maintaining an exceptional client experience.
• Maintain store organization and uphold brand standards.

Skills

Luxury retail passion

Interpersonal skills

Communication skills

Relationship-building

Multilingual skills

Professional presentation

Tools

POS systems

Clienteling apps

Microsoft Word

Microsoft Excel

Microsoft Outlook

Mobile communication tools

Job description

Overview

Company

We are Moncler. The brand of extraordinary.At the intersection of luxury, culture, and performance, Moncler createselevated products and experiences that inspire our clients and redefine modernluxury. Guided by our purpose, “to unleash the extraordinary in everybody,” andour core values—Push for Higher Peaks, One House All Voices, Embrace Crazy, BeWarm, and Create & Protect Tomorrow—we bring passion, creativity, and excellenceto everything we do.

Position

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promiseand represents the Brand’s values in every interaction. Reporting to the ClientAdvisor Manager or Store Manager, the Client Advisor delivers exceptional luxuryexperiences by creating a welcoming environment, understanding each client’sneeds, cultivating long-term relationships, and contributing to individual andstore performance goals.

Your Impact

Team

• Foster a collaborative, inclusive, and respectful team environment byactively supporting colleagues and contributing to the overall success of thestore.
• Participate in store initiatives, meetings, training sessions, and dailyoperations while demonstrating flexibility and teamwork.
• Communicate openly and professionally with colleagues and management.
• Act as a positive Brand Ambassador by embodying Moncler’s values andcontributing to a culture of excellence.

Client

• Welcome every client and deliver an exceptional luxury experience consistentwith the Moncler Client Promise and Client Experience standards.
• Build long-term client relationships through personalized service, meaningfulengagement, and active clienteling.
• Understand and anticipate client needs and recommend products and servicesthat enhance the overall experience.
• Develop new client relationships while strengthening existing relationshipsthrough proactive outreach and follow-up using approved clienteling tools.
• When applicable, utilize bilingual or multilingual communication skills tosupport an international client base and provide a seamless luxuryexperience.

Business

• Achieve and exceed individual sales goals and key performance indicators,including ADT, UPT, data capture, repurchase rate, conversion, and otherbusiness metrics.
• Monitor individual performance and proactively adjust selling strategies tomaximize results while maintaining an exceptional client experience.
• Maintain expert knowledge of Moncler collections, products, services,seasonal initiatives, and brand heritage.
• Support the achievement of store sales, profitability, and performanceobjectives.
• Remain informed of current business priorities, promotions, and productavailability.

Operations

• Follow all Company policies, operational procedures, loss preventionprotocols, and compliance standards.
• Accurately process sales transactions, special orders, omnichannel services,repairs, charge sends, holds, and after-sales requests.
• Support inventory preparation, cycle counts, stock organization, and annualphysical inventories, as required.
• Maintain visual merchandising standards and ensure the sales floor reflectsMoncler’s brand expectations.
• Maintain store organization, cleanliness, and operational excellencethroughout the day.
• Protect confidential Company and client information.
• Uphold Moncler’s standards of grooming, professionalism, integrity, andconduct.
• Adapt to changing business priorities while maintaining a client-firstmindset.
• Perform additional responsibilities and projects as assigned to supportbusiness needs.

Qualifications

Work Experience

• Minimum of two years of luxury retail, premium retail, hospitality, or otherclient-focused experience.
• Experience serving international or multilingual clientele is stronglypreferred.
• Demonstrated ability to achieve sales goals while delivering exceptionalclient experiences.

Core Skills And Attributes

• Passion for luxury retail, fashion, and creating exceptional clientexperiences.
• Strong interpersonal, communication, and relationship-building skills.
• Client-centric mindset with the ability to build trust and cultivatelong-term relationships.
• Collaborative approach and positive, team-oriented attitude.
• Strong organizational skills and the ability to prioritize in a fast-pacedretail environment.
• Professional presentation and demeanor consistent with a luxury brand.
• Dependable, punctual, adaptable, and results-oriented.
• Comfortable using retail technology, POS systems, clienteling applications,Microsoft Office—including Word, Excel, and Outlook—and mobile communicationtools.
• Bilingual or multilingual skills are preferred where relevant to the store’sclient base.

The Company will provide reasonable accommodations to qualified individuals withdisabilities in accordance with applicable law, unless doing so would result inan undue hardship.

Compensation & Benefits

The pay range for this position is $23.00 to $25.00 per hour. In addition to the hourly rate, this position is eligible to earn commission.

• medical coverage
• dental coverage
• vision coverage
• short- and long-term disability
• paid parental leave
• seven paid holidays
• up to 10 days of paid vacation
• four personal days
• employee discounts
• retirement plan with employer contribution

Where required by applicable law, Moncler provides a reasonable estimate of thehourly rate range for this position. This range reflects the Company’sgood-faith estimate at the time of posting and may vary based on factorsincluding, but not limited to, business needs, experience, skills, andqualifications. For roles where pay disclosure is not required, compensationwill be determined based on the same factors and discussed during the hiringprocess.

Background Check

Final candidates will be subject to a background check in accordance withapplicable laws. Applicants are encouraged to provide a complete and accurateemployment history throughout the application process. Moncler Group is an equalopportunity employer committed to fostering an inclusive and diverse workplace.