Client Advisor, Full-Time, Vancouver Burrard

Tiffany & Co.; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury jewelry brand is seeking a Tiffany Client Advisor in Vancouver to embody the brand in client interactions and build lasting relationships. The ideal candidate will have retail experience and a passion for luxury, with a focus on achieving commercial targets. Flexibility in working hours is required. This position offers a hiring range of $20.57 - $27.83, plus sales commission.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience.
• Proven track record in achieving commercial results.
• Flexibility to work non-traditional hours.

Responsibilities

• Hold the position of embodying the Tiffany brand in client interactions.
• Deepen relationships with clients to drive loyalty.
• Demonstrate passion as a Tiffany brand ambassador.

Skills

Excellent communication

Client relationship development

Entrepreneurial spirit

Passion for luxury brands

Education

College/university degree

Tools

Point of Sales (POS) systems

Microsoft Outlook/email

Job description

Overview

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

As a Tiffany Client Advisor you will:

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.

• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.

• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan

• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.

Sales

• Deepen the relationship with our clients to drive lifetime loyalty and spend.

• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.

• Capture client data. Cultivate new and existing client relationships.

• Deliver a significant portion of sales through repeat client business.

• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment

• Drive business through key product pillars.

• Convert clients through curiosity and discovery daily

Service

• Elevate in store experience by consistently delivering memorable moments to every client.

• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.

• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event

• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.

• Connect with your client’s wardrobe to ‘style them’

Experience

Required:

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).

• Proven track record in achieving Commercial results.

• Ability to connect with the client

• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

• Ability to work with a diverse client base.

• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

• Must have authorization to work in the United States or in the country where the position is based.

Desired:

• A college/university degree.

• Proficiency in multiple languages.

The hiring range for this position is $20.57 - $27.83. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.

Job Identification : 61803

Job Category: : Retail

Assignment Category : Regular Full-time

Remote Positions : No

Professional Experience : Minimum 3 Years

Equal Opportunity Employer