Client Advisor- EN

RBC; Terrebonne; On-site; CAD 30,000 - 42,000; Part time

Benefits offered by this job

Total Rewards Program

Flexible benefits

World-class training program

Job summary

RBC in Mascouche, QC seeks an Ambassador to put clients first, driving new client acquisition and deepening relationships. You will travel between branch locations as needed and deliver exceptional service, identifying opportunities to offer RBC solutions and referrals.

The role is part-time (25 hours/week) with bilingual English/French requirements, a world-class training program, and clear career development opportunities within a dynamic team.

Qualifications

• Demonstrated passion for putting clients first in a client-focused environment.
• Drive, self-motivation, and excellent communication with emotional intelligence.
• Digital literacy across devices (smartphones, tablets, laptops).
• Flexibility to work flex hours and be bilingual in English and French.

Responsibilities

• Engage with clients in branches and deliver an outstanding service experience.
• Identify sales and referral opportunities and drive solutions.
• Educate clients using technology to enhance their experience and retention.
• Resolve banking issues by taking ownership and following up.
• Collaborate with partners to present RBC capabilities and fulfill client needs.
• Adhere to compliance routines to protect client and shareholder interests.

Skills

Client service

Sales opportunities

Communication

Emotional intelligence

Self-motivation

Target-driven

Education

Mutual Funds accreditation

Job description

Job Description

Please note that successful candidates will be required to offer and maintain mobility between the branch locations listed in the "Job Available at Other Locations" section of this job posting.

As part of RBC's commitment to providing exceptional client service and achieving its business objectives, the ability and willingness to travel or work from any RBC location listed in this section is a condition of employment.

What is the opportunity?

As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor.

What will you do?

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment.
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours.
• Eagerness to learn and determination to succeed.
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial, service or retail industry.
• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)

What's in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address: 220 MONTÉE MASSON:MASCOUCHE

City: Mascouche

Country: Canada

Work hours/week: 25

Employment Type: Part time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-01

Application Deadline: 2026-12-31

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.