Client Advisor

RBC; Victoria; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Total Rewards Program

Career advancement

Sales training & development

Collaborative team & tools

Job summary

RBC in Victoria is seeking a customer-focused retail banking professional to engage clients both in-branch and in the community. You will help with everyday banking, demonstrate digital tools, and refer opportunities to specialists to enhance client experiences.

This role emphasizes building strong client relationships, solving problems, and driving sales in a fast-paced, target-driven environment, with a commitment to delivering trusted banking guidance.

Qualifications

• Demonstrated passion for putting clients first in a hands-on, target-driven sales environment.
• Strong problem-solving and people skills; ability to proactively connect with clients.
• Flexibility, eagerness to learn, and high personal ethics.
• Digital literacy across devices (smartphones, tablets, laptops, etc.).
• Must be able to work all business hours.

Responsibilities

• Proactively engage with clients in branches and community; uncover needs and identify sales opportunities.
• Educate clients and demonstrate using technology to deliver memorable experiences and drive sales.
• Respond to client-initiated inquiries with a full range of financial transactions.
• Listen actively to understand individual client needs and offer appropriate solutions.
• Own resolution of client banking problems and prevent issues when possible.
• Build and maintain relationships with partners to maximize business referrals.

Skills

Client-focused sales

Problem-solving

People skills

Digital literacy

Flexibility

Time management

Job description

What is the opportunity?

unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

Job Description

unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Must be able to work all business hours

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry
• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

Job Skills

Additional Job Details

Address: 1625 HILLSIDE AVE:VICTORIA

City: Victoria

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-07-24

Application Deadline: 2026-08-27

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.