Client Advisor

Cullen Jewellery; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A fine jewellery company in Toronto is seeking a Client Advisor to assist clients in selecting and customising jewellery. Responsibilities include providing personalized consultations and coordination of aftercare services, promoting the company's commitment to ethical practices, and maintaining showroom standards. Ideal candidates will have experience in sales or customer service, attention to detail, and the ability to work well in a team. A competitive remuneration package and generous benefits are offered in this full-time position.

Benefits

Generous remuneration and rewards program

20 days of annual vacation

Employee Assistance Program

Generous staff discounts

Paid volunteer leave

Qualifications

• Proven experience in a sales or customer service role, ideally within the jewellery or retail industry.
• Ability to work effectively as part of a team to achieve common goals.
• High attention to detail and commitment to providing exceptional client experiences.

Responsibilities

• Assist clients in selecting jewellery through consultations.
• Coordinate aftercare services like resizing and repairs.
• Promote ethical practices of Cullen Jewellery.
• Participate in daily showroom setup and maintenance.
• Manage stock and product displays as needed.

Skills

Sales or customer service experience

High attention to detail

Strong organisational skills

Teamwork abilities

Job description

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position:

We're excited to have launched our first Canadian Showroom in Toronto! Be apart of the launch and our growth in the region as a Client Advisor, providing bespoke and informative consultations to clients to helping them discover or design their dream pieces.

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

Key Responsibilities include:

• Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
• Ability to work effectively as part of a team to achieve common goals;
• Capacity to work on a Tuesday - Saturday roster consistently.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Toronto, we offer all our team members with a range of benefits including:

• Generous remuneration and rewards program
• 20 days of annual vacation, and 5 days of sick leave annually
• A wellbeing initiative including things like an Employee Assistance Program
• Generous staff and family / friend discounts;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!