Client Advisor

RBC; Mount Stewart; On-site; CAD 26,000 - 32,000; Part time

Job summary

RBC in Queens, PEI, is seeking a part-time Customer Service Advisor in Personal & Commercial Banking to deliver exceptional service and tailored financial solutions. You will engage clients at first contact, handle transactions, educate on RBC digital capabilities, and contribute to branch goals.

Ideal candidates bring proven customer service, strong communication, and digital literacy, with flexibility for part-time hours and a willingness to learn.

Qualifications

• Proven customer service skills, ideally in financial or service sectors.
• Strong communication and digital literacy across devices.
• Flexible to work partial hours and eager to learn.

Responsibilities

• Serve clients by delivering excellent service through transactions and needs-based conversations.
• Identify client needs and provide tailored financial advice at first contact.
• Contribute to team targets by offering additional RBC solutions.
• Address client concerns and assist with RBC digital tools.
• Follow compliance routines to protect client and RBC interests.

Skills

Customer service

Communication skills

Digital literacy

Self-motivation

Flex hours

Eagerness to learn

Sales experience

Job description

What is the opportunity?

At RBC, we value each person’s unique customer service style, and encourage you to bring your best to our clients every day. In this role, you provide financial advice to clients and find solutions that meet their individual needs. You have the power to make our brand work for the people within your local community as you dedicate yourself to putting your clients first. If you have the drive to deliver exceptional customer service, you can build a great career with us here at RBC.

What will you do?

• Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
• Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
• Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Understand & resolve client concerns, where possible, at first point of contact
• Educate & assist clients with using RBC digital capabilities
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• Proven customer service skills, preferably in the financial or service industry
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• Eagerness to learn and determination to succeed

Nice-to-have

• Sales experience in the financial or service industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address: 209 MAIN ST:QUEENS

City: Queens

Country: Canada

Work hours/week: 25

Employment Type: Part time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-04-24

Application Deadline: 2026-12-31

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.