Client Advisor

RBC; Kirkland Lake; On-site; CAD 50,000 - 65,000; Full time

Job summary

RBC in North Bay is seeking a branch-based Client Advisor to proactively engage with clients, educate them on digital banking, and help meet their financial needs. You will onboard new clients, respond to inquiries, and refer complex opportunities to specialists to enhance client experiences and loyalty.

The role emphasizes relationship-building, adaptability, and a client-centric approach in a 37.5-hour workweek within the Muskoka North region.

Qualifications

• Demonstrated passion for putting clients first in a hands-on, target-driven sales environment.
• Strong problem-solving and people skills to build relationships with clients.
• Flexibility, eagerness to learn, strong ethics, and hunger for success.
• Digital literacy across devices (smartphones, tablets, laptops, etc.).

Responsibilities

• Proactively engage with clients in-branch and community to identify banking needs and sales opportunities.
• Educate clients using demonstrations and technology to deliver memorable experiences and drive sales.
• Respond to client inquiries and complete a full range of financial transactions.
• Listen actively to understand clients' individual needs and resolve issues.
• Maintain relationships with partners to maximize business opportunities and referrals.

Skills

Client-focused sales

Problem-solving

Digital literacy

Adaptability

Job description

Job Description

Please note: We are hiring for future opportunities in multiple locations across the Muskoka North region. Positions are available in a range of work arrangements, from 0 to 37.5 hours per week. Only candidates whose qualifications and experience align with the role requirements will be contacted by a recruiter for further consideration.

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Must be able to work all business hours

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry
• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high perform

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

• Address: 925 STOCKDALE RD:NORTH BAY
• City: North Bay
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: PERSONAL & Commercial Banking
• Job Type: Regular - Trainee (Trainee)
• Pay Type: Salaried
• Posted Date: 2026-11-09
• Application Deadline: 2026-12-07
• Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.