Client Advisor

RBC; Inverness; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Total rewards program with bonuses and

Flexible benefits

World-class training program

Career development across geographies

Coaching and opportunities

Dynamic, collaborative team

Job summary

RBC is seeking a customer-focused trainee for our branch in Inverness, Canada. You will provide financial guidance, help clients with their needs, and promote RBC services in a supportive team environment.

You will learn to deliver exceptional service, handle transactions, and expand your knowledge of RBC digital tools while adhering to compliance and risk-management practices. Join a dynamic, collaborative team at a leading financial institution.

Qualifications

• Proven customer service skills, preferably in the financial or service industry.
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence.
• Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.).
• Personal flexibility to work flex hours.
• Eagerness to learn and determination to succeed.
• Sales experience in the financial or service industry is a nice-to-have.

Responsibilities

• Deliver exceptional customer service by completing transactions and engaging in needs-based conversations.
• Identify client needs and provide tailored financial advice at first contact.
• Support branch sales by identifying opportunities and introducing clients to RBC capabilities.
• Address client concerns at first point of contact when possible.
• Educate clients on RBC digital capabilities and self-service tools.
• Adhere to compliance routines to manage risk while processing transactions.

Skills

Customer service

Communication

Digital literacy

Flexibility

Emotional intelligence

Learning mindset

Job description

What is the opportunity? At RBC, we value each person’s unique customer service style, and encourage you to bring your best to our clients every day. In this role, you provide financial advice to clients and find solutions that meet their individual needs. You have the power to make our brand work for the people within your local community as you dedicate yourself to putting your clients first. If you have the drive to deliver exceptional customer service, you can build a great career with us here at RBC.

Job Description What is the opportunity? At RBC, we value each person’s unique customer service style, and encourage you to bring your best to our clients every day. In this role, you provide financial advice to clients and find solutions that meet their individual needs. You have the power to make our brand work for the people within your local community as you dedicate yourself to putting your clients first. If you have the drive to deliver exceptional customer service, you can build a great career with us here at RBC.

What will you do?

• Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
• Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
• Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Understand & resolve client concerns, where possible, at first point of contact
• Educate & assist clients with using RBC digital capabilities
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• Proven customer service skills, preferably in the financial or service industry
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• Eagerness to learn and determination to succeed

Nice-to-have

• Sales experience in the financial or service industry

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address: 15790 CENTRAL AVE:INVERNESS

City: Inverness

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular - Trainee (Trainee)

Pay Type: Salaried

Posted Date: 2026-08-03

Application Deadline: 2026-08-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.