Client Accounts Receivable Administrator

BDO; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading accounting firm in Ottawa is seeking an experienced Client Accounts Receivable Administrator. The role involves managing client accounts, providing consistent customer service, and resolving billing issues. Qualified candidates will have 3-5 years of experience in a professional services environment and strong communication skills. This position emphasizes integrity, respect, and collaboration.

Qualifications

• 3-5 years of experience in a professional services environment.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality with sensitive information.

Responsibilities

• Provide focused customer service to internal and external clients.
• Set up payment arrangements and account settlements.
• Investigate billing variances with partner administration offices.

Skills

Customer service excellence

Problem solving

Analytical skills

Communication

Education

University Degree or College Diploma

Job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

Our Internal Finance department is looking for an experienced Client Accounts Receivable Administrator to join their team. The Client AR Administrator is responsible for the integrity and accuracy of client accounts within their designated portfolios by way of monitoring monthly billings, timely collections follow up and assistance with processing adjustments and cash / deposit applications. The Client AR Administrator will own the following responsibilities :

• Provide excellent, consistent, and focused customer service to both internal and external clients to ensure that a seamless customer experience is achieved
• Responsible for setting up payment arrangements, payment plans and account settlements with clients in compliance with policies and processes
• Investigate, analyze and bring forward any billing related variances with the Partner administration offices
• Review weekly and monthly AR reports to measure personal portfolio performance
• Attend regular internal meetings / calls with Partner / admin teams to discuss AR status and recommendations for action
• Be the first point of contact for AR inquiries and maintain a successful customer service cycle to achieve internal / external customer satisfaction
• Assist with special projects and complete other ad-hoc duties as assigned

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work : Integrity, Respect and Collaboration
• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.

Your experience and education

• You have at least 3-5 years experienced ideally in a professional services environment
• You have a related University Degree or College Diploma (considered an asset)
• You have strong written and verbal communication skills as well as superior customer service
• You are able to support senior level management demands with an exceptional client management philosophy
• You are able to work with and maintain confidentiality with sensitive information
• You value teamwork, client service, and quality in detailed work
• You display strong problem solving and analytical skills in accounts receivables.