Client Account Specialist

Rogers Communications, Inc.; Old Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company focused on delivering exceptional customer experiences! As a Client Account Specialist, you'll be the face of the brand in the Greater Toronto Area, connecting with customers and selling a variety of residential services. With a strong emphasis on personal growth and inclusivity, this role offers the chance to thrive in a supportive team environment. Enjoy competitive pay, fantastic benefits, and the opportunity to make a real impact in your community. If you're motivated, enjoy sales, and want to build lasting relationships, this is the perfect opportunity for you!

Benefits

Health & Dental Benefits

Employee Discounts

Pension Plan

Flexible Work Hours

Fitness Membership

Training & Development Programs

Volunteer Time Off

Donation Matching

Mental Health Support

Employee Assistance Program

Qualifications

• Proven sales experience with a track record of meeting targets.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Cultivate and nurture positive relationships with customers.
• Sell a range of residential products including internet and phone services.
• Represent Rogers at events and follow up on customer inquiries.

Skills

Sales Skills

Interpersonal Communication

Negotiation Skills

Customer Relationship Management

Flexibility

Education

High School Diploma

Relevant Sales Training

Tools

CRM Software

Microsoft Office Suite

Job description

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Client Account Specialist

Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Field Sales teams work closely with our customers and offer a personalized face-to-face experience selling home services including Xfinity, Internet, and Home Phone. We know that our customers rely on us to provide them with reliable connectivity and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter most.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re motivated to succeed, enjoy connecting with people, and working in a supportive team environment, consider building your career by joining our team!

Join Our Vibrant Team in the Greater Toronto Area!

Are you ready to power up the Greater Toronto Area as a Field Sales Specialist? Our Field Sales team delivers best in class customer experiences, building strong connections within the community. As the face of the Rogers brand, get set to market and sell customized residential products ranging from internet, phone, TV, and wireless products. If you love generating leads and building strong connections, we want you on our team!

What's in It for you:

We are all about investing in our team members, offering fantastic benefits and rewards, such as:

Earning Potential: Receive a competitive base pay, commissions, and a vehicle allowance – our top performers can rake in six figures!

Wealth Accumulation: Benefit from a great pension plan, Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA) and company matched share purchase program options.

Enjoy the Perks: Employee discounts that can offer up to 50% off our Rogers & Fido products and services.

Health: Quick access to one of the best flex health & dental benefits, Parental Leave & Top Up, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits.

Healthcare from Home: Connect with healthcare professionals through a virtual walk-in clinic.

Stay Fit: No-cost fitness membership with access to virtual classes.

Giving Back: Rogers Gives Together is our company’s employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play.

Learn and Grow: We invest in our people to unleash their potential. We are committed to developing our teams and staying ahead of the trends through in-person training, virtual courses, mentorship, coaching and collaboration.

Commitment to Diversity: We all bring something different, and we know what makes us different makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities and Women.

What You Will Do:

1. Create Client Connections: Cultivate and nurture positive relationships with customers and clients.
2. Sales: Act on provided leads and spark new residential sales in your territory. Sell a fantastic range of products, including Wireless, Cable, Hi-Speed Internet, Home Phone.
3. Face of Rogers: Represent Rogers with pride, both in the field, at special events and to follow up on customer inquiries.
4. Market Specialist: Share your insights on market trends to help us fine-tune our sales strategies.
5. Customer Connection: Build friendly and professional relationships with customers and/or clients and property managers.
6. Employee Commitment: Conduct business in line with the Rogers Business Code of Conduct with safety as a top priority.

What you bring:

1. Sales Star Power: Proven ability to thrive in a sales environment, overcome objections and work independently to achieve strategic goals.
2. Motivated Mojo: High motivation, excellent interpersonal, communication (both verbal and written), and presentation skills.
3. Solution Focus: Negotiation skills with the ability to handle objections with style.
4. Flexible Schedule: Availability to work flexible hours, including days, evenings, weekends, and holidays to meet customer needs.
5. Weather Ready: Comfortable working in various weather conditions.
6. On-the-Road Ready: Must have a valid driver’s license and a reliable vehicle.

As part of our recruitment process, candidates will need to complete and successfully pass a criminal background check and driver’s abstract. Ready to hit the road and be the face of Rogers? Apply now, and let's embark on this exciting door-to-door adventure together!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: [[req_RogersFullPartTimePipeline]]
Shift: Variable
Length of Contract: Not Applicable (Regular Position) Work Location: 857 York Mills Road (857), North York, ON
Travel Requirements: Up to 75%
Posting Category/Function: Sales & Door-to-door
Requisition ID: 313523

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: No Selection

Location:

Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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