Client Account Specialist

Rogers Communications, Inc.; Canada; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Donation matching

Paid time off

Pension plan

Employee stock options

Employee discounts

Leadership development

Mentorship

Coaching programs

Car allowance

Job summary

Rogers Communications, Inc. in North York, ON is seeking a Client Account Specialist to develop territory plans and grow revenue across Internet, TV and Wireless products. You will build relationships with MDU property managers and lead in-person/virtual sales programs, while delivering top-tier customer service.

The role requires independence, strong ownership, and willingness to travel up to 50%. A valid driver’s license and vehicle are needed, with onsite work expected.

Qualifications

• Excellent interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization.
• Strong sense of ownership and ability to function in a fast-paced environment and effectively multi-task with attention to detail and sound judgment.
• Ability to work independently to achieve set goals within a strategic plan.
• Must have a valid driver’s license.
• Must have a vehicle to use for business.

Responsibilities

• Develop and execute a territory plan to increase penetration, market share (households) and revenue.
• Build and maintain positive relationships with MDU property management and leasing staff to ensure Rogers remains the preferred brand presented to prospective tenants.
• Plan and execute marketing events and sales programs (in-person and virtual) within MDU Buildings.
• Evaluate customer needs through a consultative approach to offer Rogers solutions to satisfy all household communication needs.
• Build customer loyalty by delivering best in class customer service and effectively escalating customer issues.
• Conduct door-to-door (D2D) prospecting within assigned territory to generate leads and acquire new MDU relations and Customers.
• Perform end to end order entry through multiple sales and service order entry tools.
• Achieve and exceed sales targets across Internet, TV, and Wireless products through consistent pipeline generation and effective closing strategies.
• Participate in activities that drive collaboration with cross functional teams and partners for continuous improvement.
• Attend product trainings, team meetings and planning sessions as required or when called for.
• Conduct all business as per Rogers Business Code of Conduct.
• Share market intelligence with their managers and the marketing teams.
• Use tools like Salesforce and Excel to organize and execute the business effectively.

Skills

Interpersonal skills

Analytical thinking

Client servicing

Tools

Salesforce

Excel

Job description

Client Account Specialist

Our Residential team is proud to offer our customers seamless and simple technology that fits into any lifestyle. Our Field Sales teams work closely with our customers and offer a personalized face-to-face experience selling home services including TV, Internet, and Home Phone. We know that our customers rely on us to provide them with reliable connectivity, and we are committed to delivering the best customer experience, keeping Canadians connected to the people and things that matter most.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re motivated to succeed, enjoy connecting with people, and working in a supportive team environment, consider building your career by joining our team!

You are outgoing, resilient, and thrive in a fast-paced, performance-driven environment. You enjoy collaborating with diverse teams and are passionate about strengthening brand presence in your MDU’s by collaborating with property managers.

You possess these core competencies:

• Strong interpersonal skills – verbal, written, face to face
• Analytical thinking – logic, problem solving, leverage customer insights
• Client servicing – customer first approach, relationship building

What You Will Do:

• Develop and execute a territory plan to increase penetration, market share (households) and revenue
• Build and maintain positive relationships with MDU property management and leasing staff to ensure Rogers remains the preferred brand presented to prospective tenants
• Plan and execute marketing events and sales programs (in-person and virtual) within MDU Buildings.
• Evaluate customer needs through a consultative approach to offer Rogers solutions to satisfy all household communication needs
• Build customer loyalty by delivering best in class customer service and effectively escalating customer issues
• Conduct door-to-door (D2D) prospecting within assigned territory to generate leads and acquire new MDU relations and Customers
• Perform end to end order entry through multiple sales and service order entry tools
• Achieve and exceed sales targets across Internet, TV, and Wireless products through consistent pipeline generation and effective closing strategies
• Participate in activities that drive collaboration with cross functional teams and partners for continuous improvement
• Attend product trainings, team meetings and planning sessions as required or when called for
• Conduct all business as per Rogers Business Code of Conduct
• Share market intelligence with their managers and the marketing teams
• Use tools like Salesforce and Excel to organize and execute the business effectively

What you bring:

• Excellent interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization
• Strong sense of ownership and ability to function in a fast-paced environment and effectively multi-task with attention to detail and sound judgment
• Ability to work independently to achieve set goals within a strategic plan
• Must have a valid driver’s license
• Must have a vehicle to use for business

The successful candidate will be a full-time employee of Rogers and will receive:

• Full training on Rogers products
• Ongoing coaching and mentoring to help achieve continued growth and success
• An attractive remuneration package that includes base pay and uncapped commissions, & car allowance
• Medical and Dental benefits that begin on day 1
• Up to 50 % discount on all Rogers Communications services
• Pension and RRSP plans
• Access to multiple Wealth-Accumulation Programs
• Tablet, smartphone and laptop for business use
• Internal growth opportunities are possible
• Collaborative, team-oriented culture

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 855 York Mills Road (340), North York, ON
Travel Requirements: Up to 50%
Background Check(s) Required: Canadian Criminal Record Check and Driver's Abstract
Posting Category/Function: Sales & Door-to-door

To support career growth, collaboration, and high‑performing teams, all Corporate Employees are expected to work onsite. We believe that in‑person connection strengthens our culture and drives industry‑leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience

Location: North York, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply