Clerk II, Document Delivery Services

uottawa; Ottawa; On-site; CAD 52,000 - 66,000; Full time

Job summary

uOttawa's Library Annex is seeking a Library Assistant to support document delivery and interlibrary loan services. The role involves processing requests, scanning, and shipping materials to internal and external users, and ensuring compliance with copyright and ILMS procedures.

The position is a 12-month temporary assignment (35 hours per week) with duties at the Annex loading dock, potential work on Main Campus, and a requirement for bilingual French and English communication.

Qualifications

• High school diploma or combination of relevant training and experience.
• At least one year of proven experience in a similar role.
• Ability to work at heights on an elevated platform (up to 17 feet) and to handle loads of up to 23 kg.
• Experience interpreting and applying regulations and procedures related to bibliographic elements.
• Bilingualism: French and English; proficiency test required.

Responsibilities

• Document supplies / Interlibrary Loan (ILL): locate documents and process, ship, and track materials requested from external libraries or internal users.
• Document linking at the Annex: link and update documents in the ILMS, and assist in related projects.
• Receiving at the Annex loading dock: receive daily deliveries and forward documents within deadlines.
• Document delivery: prepare documents for various deliveries and print shipping labels.

Skills

High school diploma

1 year experience

Lift operation

Bilingual French/English

Education

High school diploma

Tools

Forklift operator license

Job description

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Posting Reason: Replacement of a temporary position

Job Type: Employee

Anticipated Duration in Months (for contracts and temporary assignments): 12

Job Family: Library and Archives

# of Open Positions: 1

Faculty/Service - Department: Document Delivery Services

Campus: Library Annex

Union Affiliation: SSUO

Date Posted (YYYY/MM/DD): 2026/09/03

Applications must be received BEFORE (YYYY/MM/DD): 2026/09/13

Hours per week: 35

Salary Grade: SSUO Grade 05

Salary Range: $52,350.00 - $66,122.00

About the Library:

At the Library Annex, participate in the borrowing of documents requested by internal university users, as well as the borrowing and lending of documents for local, national, and international libraries through the interlibrary loan service (ILL).

Link materials transferred to the Annex to make them accessible to users and safely shelve items daily using an operable lift truck.

In this role, your responsibilities will include:

• Document supplies / Interlibrary Loan (ILL): Search for and locate documents in the library catalog or in the integrated library management system (ILMS) to process, ship, and track materials requested from external libraries or internal university users. Scan and provide articles to internal users and external institutions in accordance with Canadian copyright law, as requested by the ILMS or ILL system, ensuring complete delivery. Receive and process documents requested for our internal users while adding holds to their library records to automate receipt messages.
• Document linking at the Annex : Participate in programming and printing barcodes for linking different sectors in order to replace them in the ILMS. Participate in linking documents of all formats to update existing files in the ILMS, modify their location, link them and attach them to their new location, and make any necessary corrections in the ILMS. Participate in other projects assigned by the supervisor
• Receiving at the Annex loading dock: Receive daily deliveries at the loading dock at the Annex and forward the requested documents within the pre-established deadlines while distributing the received material to key individuals in a secure manner.
• Document delivery: Prepare documents for various deliveries according to their destination. This includes preparing packages (boxing or enveloping) and logging into various accounts to enter the information needed to send and print shipping labels

What you will bring:

Essential Qualifications:

• High school diploma or combination of relevant training and experience
• At least one (1) year of proven experience in a similar role
• Ability to work at heights on an elevated platform (up to 17 feet) and to handle loads of up to 23 kg.

Additional qualifications:

• Experience interpreting and applying regulations and procedures related to bibliographic elements.
• Ability to verify, interpret, and record data accurately and precisely.
• Experience in using a computerized system.
• Ability to work as part of a team and independently.
• Experience in customer service as a resource person (telephone and email).
• Organizational skills, judgment, flexibility, and adaptability.
• Valid license to operate a forklift with an elevated driver's seat (provided by the University's training department, can be completed upon starting the job). The lift used is the WAVe (Work Assist Vehicle). The platform lift height is 9.8 feet with a reach working height of up to 17 feet.
• Bilingualism: French and English (spoken and written); to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Working conditions for the role:

This role involves a combination of physical activity and operational duties. The incumbent may spend time sitting, standing, and performing data entry, as well as lifting and moving items weighing up to 23 kg. The position also requires the use of equipment such as a lift truck (including work at heights, with training provided), a pump truck, and two- or four-wheel carts. Work is regularly performed at the Annex loading dock, where the incumbent will receive deliveries and handle packages. As a result, there is exposure to environmental conditions such as cold temperatures, dry air, and occasional low-level exposure to gases.

The incumbent will be working at the Library Annex but might be required to work on the Main Campus when needed.

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa:

• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive resul