Billing Representative

City of Winnipeg; Remote; CAD 80,000 - 100,000; Full time

Job summary

A municipal government in Manitoba is seeking a Clerk B - Billing Representative to handle customer inquiries related to utility billing. The position offers flexible remote work options and full-time responsibilities including responding to inquiries, managing account information, and providing exceptional customer service. Ideal candidates will possess strong communication skills and a high school diploma. The role is temporary but may lead to permanent opportunities, with a focus on fostering an inclusive workplace.

Benefits

Comprehensive benefits package

Pension plans

Education and training opportunities

Qualifications

• Ability to communicate with customers in a courteous manner, especially under stress.
• Proficient in multi-tasking.
• Able to establish positive relationships with team members and public.

Responsibilities

• Respond to customer inquiries in a friendly manner.
• Clarify nature of calls and resolve at first contact.
• Manage account information and billing inquiries.

Skills

Customer communication

Multi-tasking

Account reconciliation

Problem solving

Intermediate French

Education

High School graduation or equivalent

Tools

Windows applications

Customer Care and Billing System

Job description

Recruitment Details

Clerk B - Billing Representative

Department: Customer Engagement and Strategic Services, Water and Waste Department

Designated Work Location: Remote with Designated Work Location (4th floor, 185 King St)

Position Type: Up to 5 permanent positions being filled on a temporary basis, Full-time

Hours of Work: Vary from 11:00 a.m. to 7:00 p.m. Monday to Thursday (3 of 4 days) and 8:30 a.m. to 4:30 p.m. on Friday and Saturday. Offices are closed holiday weekends and shifts are subject to change.

Salary: $1,798.30 - $2,105.55 bi-weekly as per the Clerk B classification within the C.U.P.E Collective Agreement

Employee Group: CUPE

Posting No.: 126688

Closing Date: February 9, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers. Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers are encouraged to self-declare in the online application.

For the purpose of this recruitment, equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers. In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity group(s) listed above. Requests for reasonable accommodation will be accepted during the hiring process. Preference to internal applicants may be applied.

Job Profile

As the Billing Representative you will respond to customer inquiries and accept account information related to billing of utility charges within the Utility Billing Centre.

Duties

• Respond to customer inquiries and concerns in a courteous and positive manner, verbally and in writing.
• Determine and clarify the nature of calls/emails and what action is required.
• Resolve situations at the initial point of contact, if possible.
• Explain departmental policy and procedures in detail (including rationale).
• Search accounts and explain billings and adjustments.
• Take applications and cancellations for service.
• Obtain and enter meter readings into the Customer Care and Billing System and calculate consumption to determine normal usage.
• Explore reasons for higher or lower than normal water consumption.
• Calculate and explain consumption/cost difference between estimated bills and customer provided meter readings.
• Arrange acceptable payment when customers are unable to pay by the billing due date.
• Determine the need for meter inspections and schedule appointments.
• Initiate customer service requests through work management system.
• Initiate outbound contact with customers to provide courtesy information.
• Perform account research, as required.
• Perform other related duties consistent with the classification, as required.

Your Education And Qualifications Include

• High School graduation or an equivalent combination of training and experience.
• Demonstrated ability to communicate with customers in a courteous and positive manner, at times under stressful conditions.
• Demonstrated ability to multi-task, by simultaneously performing functions such as active listening, navigating applications and entering detailed notes.
• Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts, the public, and work as part of a team with colleagues and supervisors in accordance with the Respectful Workplace Standard.
• Demonstrated ability to accurately reconcile accounts and perform detailed calculations.
• Demonstrated ability to communicate effectively both verbally and in writing. Ability to communicate in French at an intermediate level is considered an asset.
• Demonstrated ability to operate a personal computer in a Windows environment.
• Ability to navigate and input data accurately using various applications, such as the billing system, telephony system, and work management system.
• Demonstrated ability to gather and analyze pertinent information to problem solve and exercise sound judgment when determining appropriate action while adhering to process, by‑laws and legislation.
• Ability to consistently handle a minimum number of transactions per assigned interaction type, such as inbound calls, emails and outbound calls.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.

How To Apply

APPLY ONLINE

• Current resume (Required).
• Applications submitted without REQUIRED documentation will not be considered.
• Your application documents must clearly indicate how you meet the qualifications of the position.

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/. For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.

Position reports to: Senior Billing Representative.

• If and when these temporary positions become permanent, the successful applicant to this bulletin will automatically receive this position and a further bulletin will not be necessary.
• Applicants will be required to undergo testing to determine their knowledge, skills and abilities as they relate to the qualifications of the position.
• The successful applicant will be required to complete job specific training required for this position as directed. Employment will begin with approximately 5 weeks of paid training. You may need to be available Monday through Friday, 8:30 a.m. to 4:30 p.m. for the training.

Only candidates selected for interviews will be contacted.