Clerk, Ambulatory Care

St. Thomas Elgin General Hospital; St. Thomas; On-site; CAD 40,000 - 55,000; Full time

Job summary

A community hospital in Ontario is looking for an Ambulatory Clerk to join their team. The role involves registering and scheduling patients, ensuring efficient patient flow in a fast-paced environment. Candidates should have a Medical Office Administration certificate and at least two years of healthcare administration experience. The position offers opportunities for growth and a supportive work culture.

Benefits

Health Care of Ontario Pension Plan

Paid vacation

Comprehensive benefits plan

Training and development opportunities

Health and Wellness 360 Program

Access to gym facilities

Qualifications

• Minimum two years experience in a healthcare administration setting.
• Outpatient Cerner scheduling and registration experience required.
• Demonstrated computer knowledge and advanced keyboarding skills.

Responsibilities

• Register and schedule patients for various services.
• Provide coverage for other clerks during absence.
• Answer phones and perform patient reminder calls.

Skills

Medical terminology

Communication skills

Organizational skills

Customer service

Problem-solving skills

Education

Medical Office Administration certificate

Tools

Cerner

Microsoft Office 365

Electronic Patient Record

Job description

At STEGH, we are committed to providing exceptional patient care and improving the health of our community. Our hospital is a dynamic environment where teamwork and compassion are at the forefront of everything we do.

WHAT YOU WILL BE DOING:

Reporting to the Manager, the Ambulatory Clerk provides receptionist, clerical, and patient‑centered duties that are essential to efficient patient flow. This role is responsible for registering and scheduling patients and assists in the smooth functioning of the department. This role includes but is not limited to registering patients in the centralized registration area for all patients attending all clinics in the hospital, including the South Building, Surgical Ambulatory Care, Cardio‑Respiratory, Pulmonary Function Testing, and Diabetes Clinic; scheduling patients for future appointments; maintaining supplies; performing administrative functions and support; assisting in the efficient and effective operation of the unit/department; answering phones; and providing top‑notch customer service to callers.

This role includes but is not limited to:

• Performs the duties of the receptionist for the department, including answering phones, performing patient reminder calls and other duties as assigned.
• Registers patients as they arrive (50‑150/day depending on schedule) for various services in the Ambulatory Care and Diabetes Education and all other clinics.
• Provides coverage for other Ambulatory Booking Clerks, Diabetes Education Clerks and Cardio‑Respiratory Clerks in bookings when absent (holidays, sick leave, meetings, after regular clerk hours, etc.).
• Assists with the orientation of new staff members, volunteers and students under the direction of the manager.

WHAT YOU MUST HAVE:

• Successful completion of a Medical Office Administration/Health Care Office Administration certificate (required).
• At least two (2) years’ experience in a healthcare administration setting; preferably in a hospital unit.
• Outpatient patient Cerner scheduling and registration experience (required).
• Knowledge of medical terminology.
• Working knowledge of general office procedures and methods, and computerized patient database systems used to retrieve patient information.
• Record‑keeping and filing experience.
• Demonstrated computer knowledge and skills with advanced keyboarding, including Electronic Patient Record, Cerner, Novari, PowerChart, and Microsoft Office 365.
• Active participation in the planning and implementation of identified opportunities for changes related to current patient registration practices.
• Demonstrated effective communication and interpersonal skills, including excellent telephone etiquette.
• Proven ability to work in a fast‑paced, multi‑task environment with minimal supervision, utilizing effective organizational and problem‑solving skills.
• Demonstrated commitment to working within an inter‑professional team.
• General clerical experience including reception, filing, and basic computer literacy.
• Ability to write legibly.
• Demonstrated ability to attend work on a regular basis as per the STEGH Attendance Support Program.

WHAT WE PREFER YOU TO HAVE:

• Previous experience working in a busy Ambulatory clinic or a minimum of an inpatient unit.

HOURS:

The successful candidate must be available to work all tours applicable to the department and must be flexible to occasional changes in hours when required to meet the operational needs of the department.

WHAT’S IN IT FOR YOU?

• Health Care of Ontario Pension Plan (HOOPP).
• Full‑time status: Paid vacation and a comprehensive benefits plan.
• Part‑time status: Percentage of earnings in lieu of vacation/benefits.
• Training and development opportunities.
• Access to our Health and Wellness 360 Program, including an onsite social worker.
• Yoga, stretching, mindfulness sessions, and much more!
• Access to a walking track, exercise circuits and the hospital gym.
• An opportunity to contribute to a compassionate, diverse, and talented workplace.
• Be part of a team environment where ideas for continuous improvement are encouraged and heard.

Ready to Join the Team? Apply today!