Classroom Technology - Student Worker

SAIT; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading applied education institution in Calgary is seeking a Classroom Technology – Student Worker to support academic technology needs. Responsibilities include monitoring support requests, troubleshooting technology issues, and collaborating with other technical teams. Ideal candidates should be enrolled in an IT-related program, with great communication and problem-solving skills. The hourly pay range is $15.00 to $18.22.

Qualifications

• Must attend Fall 2025 and Winter 2026 semester classes, proof of registration required.
• 1-2 years of desktop support experience preferred.
• CompTIA A certification is an asset.

Responsibilities

• Monitor and respond to classroom support ticket requests.
• Replace defective technology equipment in classrooms.
• Provide computer setup and configuration.

Skills

Quick reaction to support requests

Communication skills

Problem-solving capabilities

Attention to detail

Education

Currently enrolled in a two-year diploma or four-year bachelor’s degree program in Information Technology, Cybersecurity, or related program

Tools

Windows OS

Microsoft Office

ServiceNow

Job description

SAIT's Information Technology Services department handles all software and hardware needs as well as technological and networking issues for both employees and students across our campuses. Technical support including computer hardware, software, audio‑visual needs, and more is available to everyone at SAIT, whether the issue occurs at home or on campus.

Opportunity

The Classroom Technology – Student Worker position supports Academic Technology in maintaining classroom computing across SAIT campuses. Responsibilities include responding to service calls, troubleshooting technology issues, and working around classroom schedules to proactively maintain access to technology. The role also requires effective collaboration and communication with other technical teams to facilitate year‑round technology projects.

Responsibilities

• Monitor and respond to classroom support ticket requests
• Replace defective technology equipment in the classroom
• Provide computer support setup and configuration that directly connects to technology in the classroom
• Report classroom deficiencies to supervisor
• Assist embedded project teams with pre‑work and scheduling so work can be completed around instructional time
• Organize and maintain a clean shop environment so that it is safe for all workers
• Help track lifecycle of technology equipment
• Assist with receiving of large equipment purchases
• Test, troubleshoot and work with SAIT approved vendors to coordinate RMA
• Partake in professional development opportunities to upgrade skills that support ITS delivery of technology within the classroom
• Document process and procedures in the knowledge base articles
• Collaborate effectively with all Information Technology Services staff / teams
• Special projects and other duties as assigned

Qualifications & Experience

• Must be a SAIT student currently enrolled in a two-year diploma program or four-year bachelor’s degree program in Information Technology, Cybersecurity or a related program.
• Must be enrolled in and attending Fall 2025 AND Winter 2026 semester classes. Proof of registration will be required prior to hiring. Students graduating after the Fall 2025 semester will not be eligible for this position.
• 1‑2 years of Windows OS desktop support experience is preferred.
• CompTIA A certification is an asset.
• In‑depth knowledge of Windows 10 / 11 and Microsoft Office products is required.
• General technical knowledge and troubleshooting skills on computer software and hardware and other educational technology are preferred.
• Experience using service management ticketing systems such as ServiceNow is an asset.
• A good understanding of audio‑visual components is an asset.

Skills Required

• Ability to react quickly under high levels of support requests and adjust priorities accordingly
• Excellent communication and collaboration skills
• Strong problem‑solving capabilities
• Attention to detail

Job Details

Job classification : W6000 – Student Worker

Hourly range : $15.00 to $18.22

# of positions : 2

Position End Date : March 31 2026

Posting closing date : September 22 2025 at 4 : 00PM

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose preparing the next generation of industry leaders, entrepreneurs, advocates, and explorers.

Building on our 100‑year history, we are looking for innovative, bold, and collaborative employees who embrace change and deliver world‑class customer experiences. Your future starts now at SAIT.

Community and Belonging is essential to achieving SAIT’s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about Community and Belonging at SAIT.