Classroom Coordinator

UBC The University of British Columbia; Electoral Area A; On-site; CAD 595,000 - 625,000; Full time

Job summary

The University of British Columbia is seeking a Classroom Coordinator for the MPT-Vancouver site to organize teaching spaces, set up labs, and manage equipment for the Master in Physical Therapy program. You will coordinate room bookings, provide admin and AV support, assist with exams, and liaise with the Site Manager and Digital Solutions to ensure smooth delivery across Vancouver and other sites.

Working on-site, you will respond quickly to technical issues, support OSCEs and written exams,

Qualifications

• High School graduation plus one year of post-secondary education and three years related experience.
• Willingness to respect diverse perspectives and commitment to equity, diversity and inclusion.
• Demonstrates commitment to equity, diversity and inclusion.

Responsibilities

• Coordinate curriculum spaces and materials for the MPT-Vancouver site.
• Identify equipment needs and manage purchases within budget.
• Provide AV troubleshooting and instructor support during in-person classes.
• Schedule room bookings and support exams.
• Liaise with Site Manager and external stakeholders.

Skills

Customer service

Interpersonal skills

Organizational skills

Oral and written communication

Attention to detail

Ability to work under pressure

Education

High School graduation + 1 year post-secondary

Post-secondary education

Tools

AV equipment familiarity

ExamSoft/Exam software

Job description

Staff - Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried - Program Assistant 2 (Gr5) Job Title Classroom Coordinator Department Administrative Support | Department of Physical Therapy | Faculty of Medicine Compensation Range $4,443.00 - $4,668.00 CAD Monthly Posting End Date October 13, 2026 Job End Date Ongoing At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary The UBC Master in Physical Therapy (MPT) program is one of the leading Physical Therapy Programs in Canada. The program is fully-distributed and provides students the opportunity to study in state-of-art labs at sites in Vancouver, Prince George, Surrey and Victoria. The Classroom Coordinator- MPT-Vancouver is responsible for the daily organization of teaching spaces for the MPT Program at the Vancouver site. This role is integral to the operations and goals of the Department in its provision of excellent client service and program delivery. This work will include set-up and take down of clinical lab sessions and procuring and maintaining equipment and supplies. The Classroom Coordinator, MPT-Vancouver will also provide administrative and technical support to assist with the planning and delivery of the MPT Program. This work will include scheduling, room bookings, and supporting written and clinical exams. As well as supporting the MPT-Vancouver Site Manager and Site Leads on various projects and initiatives. The incumbent will also act as a liaison with Digital Solutions (MEDIT) to ensure audio-visual equipment that is maintained and functions correctly. In providing classroom coordination and troubleshooting issues related to audio-visual and other equipment, the incumbent will be required to respond on short notice and resolve issues and complaints that arise in an efficient, calm, non-confrontational and tactful manner. To fulfil the operational requirements of this position, the incumbent will be required to start work at 7:30 am, and must be physically able to lift and move equipment such as therapy beds, clinical equipment, stacked chairs, etc. This role is required to be in-person on the UBC Point Grey Campus.

Organizational Status The Department of Physical Therapy provides the only provincial program for the education of entry-to-practice physical therapists. Through rigorous scholarly activity, high standards of instruction and creative opportunities for learning, the Master of Physical Therapy (MPT) provides a strong foundation that supports the current and future practice of the profession. The Department is also a research-intensive unit with award winning faculty conducting state-of-the art healthcare research. This position reports to the MPT-V Site Operations Manager. The position liaises with faculty, clinical faculty, external instructors, staff, students, the public, and vendors. The incumbent works closely with other university service units such Faculty of Medicine Digital Solutions (MedIT) as appropriate.

Work Performed

Curriculum Spaces & Materials:

• Acts as the central point of contact for course coordinators, and instructors regarding equipment, and other curriculum materials at the MPT-Vancouver site.
• Identifies upcoming equipment needs and makes purchases within a defined budget.
• Tracks equipment spending and provides reporting to the MPT-Vancouver Site Manager.
• Creates and executes an equipment maintenance and calibration schedule.
• Ensures that spending is within a defined budget and accurate records of maintenance are maintained for accreditation reporting.
• Provides classroom coordination support to other departmental programs using MPT-Vancouver teaching spaces, as requested.
• Reports identified building deficiencies to the Site manager (teaching spaces) or to the Assistant to the Dept Head (common areas).
• Troubleshoots issues and provides instructor support during in-person class time, assisting faculty and instructors (some of whom are unfamiliar with UBC) in a prompt, helpful and courteous manner often on short-notice.
• Attends all MPT-Vancouver computer-based written exams to support faculty and resolve student issues during the exam including providing additional laptops, password/login issues, liaising with ExamSoft.
• Acts as the central pint of contact for MPT-V Patient Partners, providing directions, and information about building access, parking, scheduling and appropriately assisting patients with mobility issues when requested.
• Supports the delivery of Objective Structured Clinical Exams (OSCEs) including the set-up and takedown of stations, printing exam materials, recruiting patient models, ordering catering and day-of coordination as directed.
• Supports the delivery of Department events, such as Orientation Week, Multi-Mini Interviews, Induction ceremony and graduation events as directed.
• Provides backup, overfill and vacation support to other classroom support staff.
• Supports the MPT-Vancouver Site Manager and MPT-Vancouver Site Lead Academic on various projects as requested appropriate for the qualifications and requirements of the role.
• Sessional Scripting, Student Calendar, and Room Bookings: Responsible for all room / VC connection bookings across sites, including the FoM Advance Room Bookings Process and ensures equivalency in session locations across sites. Accurately enters the required A/V scripting into Resource Scheduler for all MPT academic teaching sessions. (scripting is a detailed outline of actions to be implemented). Liaises with Digital Solutions to ensure lectures/labs are delivered seamlessly and follows up any issues to ensure resolution for future program scheduling and delivery Coordinates external room bookings in MPT-V teaching spaces, including invoicing when needed. Ensures all room booking requests abide by department policy. Ensures confidentiality is maintained and personal and private data collected is handled in accordance with UBC policy. Ensures accurate and up-to-date records of University business is maintained on the department’s Team Share drive.

Consequence of Error/Judgement Errors in judgment and communication will seriously impact the reputation of the Department the Master of Physical Therapy Program. As the program relies on videoconferencing and AV technology for distributed learning at all program sites, and on consistently and accurately prepared learning spaces, errors or delays could negatively affect students, especially those at distributed sites. Repeated errors could impact the accreditation status of the MPT program. The program relies heavily on accurate space set up, functional equipment, and room bookings. Errors could negatively impact students’ and instructors’ ability to teach and learn to the best of their abilities.

Supervision Received

This position reports directly to the MPT-Vancouver Site Manager.

Minimum Qualifications

• High School graduation, plus one year of post-secondary education, plus three years of related experience, or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

• Post-secondary education plus a minimum of three years related experience in educational support or the equivalent combination of education and experience.
• Must be able to multi-task in an environment that is often unpredictable.
• Must have effective customer service, interpersonal, organizational, oral and written communication skills.
• High accuracy and strong attention to detail is required.
• Familiarity with IT and AV equipment and/or medical equipment is an asset.
• Ability to prioritize and work effectively under pressure to meet deadlines.
• Ability to communicate effectively verbally and in writing.
• Ability to effectively resolve complaints in a calm, non-confrontational manner, and by exercising sound judgment.
• Ability to exercise tact and discretion and treat others in a culturally sensitive manner.
• Ability to work independently on site, as well as part of a team across all locations.
• Ability to analyze problems, identify key information and issues, and effectively resolve time-sensitive situations.
• Knowledge and experience supporting audio-visual hardware and software procedures and practices.
• Physical ability to perform the duties of the job (e.g., lifting, standing, working at heights).
• Previous experience working in a college or university setting.
• Previous supervisory experience in a unionized setting would be an asset.
• Occasional over-time or weekend work may be required during exams.

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Are you ready to embrace the future together?

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.