Claims Supervisor

SCM Insurance Services; Remote; CAD 67,000 - 94,000; Full time

Job summary

A national claims management firm is looking for a Claims Supervisor for a full-time role, available anywhere in Canada. This position requires overseeing a team of automobile liability adjusters, maintaining high-quality service, and fostering team growth. Candidates should possess leadership qualities, a university degree, and at least 5 years of experience in automobile claims adjusting. The role offers competitive pay between $67,200 and $93,300, plus a supportive work environment.

Qualifications

• Minimum of 5 years’ experience in automobile claims adjusting.
• Prior supervisory experience is an asset.
• Ability to resolve conflicts quickly.

Responsibilities

• Support achievement of financial and production targets through management of KPIs.
• Conduct quality assurance reviews.
• Provide training consistently to team members.

Skills

Strong communication skills

Leadership skills

Critical thinking skills

Interpersonal skills

Time and priority management

Coaching and development skills

Emotional intelligence

Education

University degree or equivalent experience

CIP designation or working towards it

Job description

Company

ClaimsPro LP

Claims Supervisor - Full Time (Anywhere in Canada)

We have an existing opportunity to add a Claims Supervisor to our team!

Overview

The Claims Supervisor oversees a team of automobile liability adjusters, providing leadership, guidance, and motivation. This role ensures high-quality adjusting services and supports the team’s growth and development while delivering customer service to meet the clients’ needs.

Key Job Responsibilities

• Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings and daily production.
• Completion of quality assurance reviews to ensure quality standards are met.
• Act in a consultative and advisory capacity on claims matters and technical issues.
• Provide training on an individual and team basis on an ongoing and consistent basis.
• Recruitment and development of new staff and management retention of current employees.
• Advance Employee Net Promoter Scores.
• Manage staff licensing and educational licensing requirements.
• Support National Accounts Operational Revenue budget.

Qualifications And Experience

• University degree or combination of education and equivalent business experience.
• CIP designation or working towards completion and ability to be licensed in multiple provinces.
• Minimum of 5 years’ experience in automobile claims adjusting.
• Prior Supervisory experience is an asset.
• Strong communication skills to clearly convey expectations, goals and feedback to the team.
• Ability to resolve conflicts quickly.
• Leadership skills to motivate the team and ensure a positive and goal-oriented work environment.
• Critical thinking skills to analyze complex claims.
• Interpersonal skills to build strong relationships with the team.
• Time and priority manage to efficiently balance multiple tasks and priorities.
• Respect for diversity and generational differences within the workplace.
• Emotional intelligence to understand and manage your emotions and the emotions of others.
• Coaching and development skills to support and enhance team members growth.
• A vision for the future to achieve long term goals for the team and the management of the account.

Competitive Pay: $67,200 - $93,300.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.