Claims Supervisor

Crawford & Company (Canada) Inc.; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading claims management firm is looking for a Claims Supervisor in Toronto. This role involves supervising adjusters, managing claims quality, and ensuring compliance with provincial licensing regulations. Candidates should have leadership experience and strong analytical skills. The position offers flexible work arrangements, including in-office, hybrid, or remote options.

Benefits

Performance incentive plans

Benefit programs for wellness

Continuous learning and career progression

Sustainability initiatives

Inclusive corporate culture

Qualifications

• 3 to 5 years of leadership experience required.
• Minimum 5 years of functional/technical experience required.
• Fully Licensed Adjuster preferred.

Responsibilities

• Supervise adjusters and monitor quality.
• Investigate, collect, and analyze claims information.
• Collaborate with managers to maintain client relations.

Skills

Leadership experience

Analytical skills

Communication skills

Time management

Problem-solving skills

Education

Bachelor's Degree or equivalent

CIP or FCIP and CRM designation

Tools

MS Windows

MS Outlook

MS Office

Job description

Job Description

We are currently recruiting for a Claims Supervisor to join our team in Toronto, ON. The position location is flexible, offering in-office, hybrid, or fully remote working arrangements.

The successful candidate will supervise adjusters, monitor quality, and assist the manager with administrative tasks, strategy implementation, and mentoring while completing files in accordance with provincial licensing requirements.

Responsibilities

• Monitor adjusting practices
• Investigate, collect, and analyze claims information
• Manage human resources
• Ensure accurate recording, reporting, and presentation of files
• Collaborate with managers to maintain client relations
• Examine policies and settle claims while managing claims costs and complying with provincial licensing regulations
• Maintain accurate billing, and time and expense records

Qualifications

• 3 to 5 years of leadership experience
• Bachelor's Degree or equivalent education and experience
• Minimum 5 years of functional / technical experience
• Effective management and training skills
• Ability to prioritize tasks effectively
• Strong analytical, problem-solving, and mathematical skills
• Excellent verbal and written communication skills
• Proficiency with PC-based tools including MS Windows, Outlook, and Office, with the ability to learn custom applications
• Fully Licensed Adjuster with CIP or FCIP and CRM designation preferred

About Us - Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision, and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary :

• Pay and incentive plans that recognize performance excellence
• Benefit programs that promote financial, physical, and mental wellness
• Training programs that support continuous learning and career progression while enhancing job performance
• Sustainability initiatives that give back to our communities
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion