Claims Service Representative

Allstate; Canada; Remote; CAD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Flexible Work Arrangements

Employee discounts (15% on auto and 15

Property insurance, plus many other

Good Office program (receive up to $0.

Student Loan Payment Matching Program

Comprehensive Retirement Savings Plan

Annual Wellness allowance

Personal days

Tuition Reimbursement

Community involvement

Zusammenfassung

Allstate Canada is seeking a Claims Service Representative for a remote role. The position focuses on obtaining first notice of loss for non-complex auto and property claims, handling client inquiries about processes, policies, and next steps, and updating claim information.

The successful candidate will have at least 1 year of customer service experience and bilingual English/French proficiency. Benefits include flexible work arrangements, employee discounts, tuition reimbursement, and a

Qualifikationen

• At least 1 year of customer service experience.
• Bilingual in English and French.
• Strong oral and written communication.
• Able to work under pressure with high volumes.

Aufgaben

• May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed
• Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Receives, screens, and routes incoming telephone calls and other electronic correspondence
• Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

Kenntnisse

Customer service

Bilingual EN/FR

Communication

Working under pressure

Jobbeschreibung

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills? A Company that values diversity, community, and people? A place where your employer promotes flexibility to achieve work/life balance? If that sounds like somewhere you want to be a part of, we want to hear from you.

Working with our team, you will have the opportunity to benefit from their real-life work experience designing and implementing pricing models. You will have the opportunity to collaborate, build your network and gain on-the-job experience.

At Allstate our employees contribute to the success of the Company.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

About Allstate Insurance Company of Canada

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

Role Designation: Remote

Benefits to joining Allstate

• Flexible Work Arrangements.
• Employee discounts (15% on auto and property insurance, plus many other products and services).
• Good Office program (receive up to $400 back after purchasing office equipment).
• Student Loan Payment Matching Program for Government Student loans.
• Comprehensive Retirement Savings Program with employer matched contributions.
• Annual Wellness allowance to support employees with improving health and wellbeing.
• Personal days.
• Tuition Reimbursement.
• Working within the community and giving back.

The Claims Service Representative is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.

Key Responsibilities

• May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed
• Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Receives, screens, and routes incoming telephone calls and other electronic correspondence
• Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

Required Skills

• At least 1 year of customer service experience
• Competency in oral and written communication, preferable multilingual. This role is looking for a candidate that is bilingual in English and French.
• Skilled in providing exceptional customer service
• Able to work under pressure and high volumes completing tasks efficiently

#LI-MK1

À Allstate, de grandes choses se produisent lorsque les membres de notre personnel unissent leurs forces pour protéger les familles et leurs biens des incertitudes de la vie. Et depuis plus de 90 ans, notre sens de l'innovation nous a permis de devancer l'évolution de notre clientèle. De la défense des ceintures de sécurité, des coussins gonflables et des lois sur les permis de conduire, Allstate est devenue un chef de file de l'industrie en matière de sophistication des prix, de télématique et, plus récemment, de protection des appareils et de l'identité.

Description de poste

À Allstate... (truncated)