Claims Representative II, Special Lines

Co-operators; Canada; Hybrid; CAD 61,000 - 101,000; Full time

Job summary

CGIC, a leading Canadian insurance co-operative, is seeking an Inside Claims Representative for Special Lines. Based in a hybrid environment with 2 days in-office, the role centers on investigation, negotiation, and settlement of commercial and farm claims.

You will work to deliver client-centric solutions, support continuous improvement, and coach teammates while complying with provincial regulations. English proficiency is essential; French is an asset.

Qualifications

• Three years of experience in insurance claims or a related field.
• Post-secondary education in insurance, risk management or a related discipline.
• CIP designation.
• Have or are working towards Provincial Adjuster Licenses.
• Experience working in a contact center and strong knowledge of client service principles, insurance and insurance claims, policy coverages and provincial legislations and regulations.
• Position involves primarily non-francophone groups; proficiency in English is required.

Responsibilities

• Maintain commercial and farm claims files and conduct comprehensive evaluations to determine coverage and settlement.
• Collaborate with Investigative Services on complex investigations.
• Communicate with clients, deliver clear messages, inform and liaise with stakeholders to ensure efficient settlement of claims.
• Coach and support team members, acting as a technical resource and quality mentor for new staff.
• Provide exceptional client service in alignment with claims standards to help lead the industry in client engagement.

Skills

Insurance claims experience

Contact center experience

Client service principles

Policy coverages knowledge

English proficiency

Education

Post-secondary education in insurance/risk

CIP designation

Provincial Adjuster Licenses (held/in progress)

Job description

Company: CGIC

Department: Prop Claims - Service

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days in office)

Language: English is required, French is an asset.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Inside Claims Representative, Special Lines you will be responsible for the investigation, negotiation and settlement of commercial and farm claims. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.

How You Will Create Impact

• Maintaining commercial and farm claims files, including the completion of comprehensive evaluations to determine coverage and the effective negotiation and settlement of each claim.
• Collaborating and fostering partnerships with Investigative Services in completing complex investigations.
• Communicating with clients, delivering clear messages and keeping them informed and liaising with stakeholders to ensure the efficient, timely and quality settlement of claims.
• Supporting the development of team members through coaching and sharing claims handling knowledge, acting as a technical resource and providing guidance and quality management for new staff.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

To Join Our Team

• You have three years of experience in insurance claims or a related field.
• You have completed post-secondary education in insurance, risk management or a related discipline.
• You hold the Chartered Insurance Professional (CIP) designation.
• You have or are working towards the Provincial Adjuster Licenses.
• You have experience working in a contact center and strong knowledge of client service principles, insurance and insurance claims, policy coverages and provincial legislations and regulations.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected Salary range $60,574.00 to $100,956.00 CAD

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.