Claims Representative II, Major Events (Field)

Co-operators; Canada; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading Canadian financial services provider is seeking a Major Events Field Claims Representative II to investigate, negotiate, and settle property claims. The role includes collaborating with stakeholders, coaching the claims team, and providing exceptional client service. Candidates should have at least 3 years of insurance experience and a post-secondary education in a related field. This position offers a hybrid work model along with a competitive benefits package.

Benefits

Training and development opportunities

Flexible work options

Physical and mental health programs

Paid volunteer days

Comprehensive total rewards package

Qualifications

• Three years of experience in insurance, business or a related field.
• Working towards or holding the Chartered Insurance Professional (CIP) designation.
• Willing to obtain licenses in PEI, NB, and NL.

Responsibilities

• Investigate, interpret coverage, negotiate and settle major events property claims.
• Collaborate with stakeholders for efficient claims settlements.
• Coach and train claims team.
• Conduct initial calls with clients and determine coverage.
• Provide exceptional client service.

Skills

Insurance experience

Negotiation

Communication skills

Critical thinking

Team player

Education

Post-secondary education in a related discipline

Job description

Claims Representative II, Major Events (Field)

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Major Events Field Claims Representative II you will investigate, negotiate, and settle intermediate habitational, farm and commercial property claims for major events. You will also provide support for our claims operations by handling regular property claims during times when major events and associated claims volumes have decreased.

How you will create impact:

• Investigating, interpreting coverage, negotiating and settling major events property claims and regular property claims.
• Collaborating with stakeholders to ensure efficiency, loss control, timeliness and quality of claims settlements, including performing on-site damage evaluations, preparation of and/or reconciliation of estimates, and cash settlements.
• Coaching, training, and providing technical support to the claims team.
• Conducting initial calls with clients, determining coverage, completing building appraisal reviews, arranging for payment, and settlement of claims.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

To join our team:

• You have three years of experience in insurance, business or a related field.
• You have a post-secondary education in a related discipline.
• You have or are working towards the Chartered Insurance Professional (CIP) designation.
• You are working towards or are willing to work towards being licensed in PEI, NB and NL.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.