Claims Manager & Collection Technician (Construction)

Sureway Construction; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading construction firm in Edmonton is looking for a professional Claims Manager & Collection Technician to manage disability claims and conduct drug testing. Candidates should have at least 5 years of WCB experience, strong negotiation skills, and an undergraduate degree in a related field. This role involves problem solving, effective communication, and maintaining confidentiality within a supportive team environment. A permanent, full-time position with no public transport access, it offers great benefits and opportunities for professional growth.

Benefits

Great benefits

Friendly work environment

Qualifications

• Minimum 5 years of WCB experience and short/long-term disability management.
• Understanding of the Alberta Workers’ Compensation system is required.
• Effective verbal and written communication skills are essential.

Responsibilities

• Manage the Disability Claims process for Sureway Group.
• Demonstrate problem solving when analyzing injuries.
• Conduct drug collections and testing.

Skills

WCB experience

Disability Management

Critical thinking

Effective communication

Negotiation skills

Education

Undergraduate Degree/Diploma in Social Sciences

Tools

Microsoft Word

Microsoft Excel

MS Outlook

Job description

Overview

Sureway Construction Group of Companies is recruiting for a professional Claims Manager & Collection Technician to join our team!

Sureway Construction Group offers a fantastic opportunity to join a leading team in the construction industry. We offer a friendly, fast-paced environment, great benefits, and a strong team of professionals.

Location: Edmonton, AB (9175 – 14 Street NW) Please note: there is no direct access to public transportation.

Hours: Permanent, Full-time, Monday-Friday; 7:30am – 4:30pm (IN-OFFICE), On-Call (Evenings & Weekends)

Requirements:

• Personal Reliable Vehicle

Pre-employment:

• Drug and alcohol testing (swab-based test)
• Successful completion of Company Orientation and site-specific orientation

Claims Manager Responsibilities

• Management of the Disability Claims process including WCB, Short- Term and Long-Term Disability for Sureway Group of Companies, including the Modified Work Program.
• Manage the Substance Abuse Program.
• Demonstrate problem solving and critical thinking when determining the relationship between mechanism of injury and diagnosis by gathering and analyzing relevant information and planning to facilitate a return to work.
• Interpreting medical reports and coordinating medical treatment.
• Determining entitlement of medical and financial benefits.
• Establishing compensation rates, determining the appropriate wage replacement benefits. payable and determining medical aid and non-rate based entitlements.
• Building strong relationships with stakeholders and collaborating with them in the return to work process every step of the way.
• Manage interjurisdictional claims.
• Manage Cost Relief.
• Other duties as required to support departmental requirements.

Claims Manager Knowledge, Skills & Abilities

• Undergraduate Degree/Diploma, preferable in Social Sciences, Rehabilitation, Kinesiology, Disability Management, or a related degree.
• Minimum 5 years of WCB experience and short-term and long-term disability management.
• A solid understanding of the Alberta Workers’ Compensation system, its hierarchy, departments and workflow is required, as well as having sound business knowledge.
• A good understanding of WorkSafeBC and Saskatchewan WCB, is considered an asset.
• Experience in caseload management, vocational rehabilitation and/or bodily injury insurance claims.
• Familiarity with medical or rehabilitative terminology is an asset.
• The ability to understand and apply policy while understanding the need for creative problem solving, critical thinking, independent decision-making and flexibility skills.
• Effective communication skills – active listening, collaboration and effective verbal and written communication skills.
• High degree of confidentiality.
• Strong negotiation and conflict management skills.
• Ability to creatively solve complex and sensitive issues.
• Ability to multitask and be organized.
• Proficiency in the use of the Internet, Microsoft Word/Excel, MS Outlook.
• Demonstrate effective negotiation, mediation, and conflict resolution skills to resolve differing opinions on a wide variety of claim issues. This includes workers, employers, and medical and other service providers.

Specimen Collector Responsibilities

• Conduct drug collections and testing, as well as alcohol testing.
• Booking 3rd party pre-employment, post-incident & reasonable cause testing.
• Organize and maintain paperwork flow and process.
• Deliver test results to donors.
• Follow up on lab collections.
• Order supplies.
• Organize calibration of equipment.

Sureway Construction Group is an equal opportunity employer. We would like to thank all applicants for submitting their resume; however only those selected for an interview will be contacted.

No recruitment agencies please

We’re Ready. Are You?