Claims Manager

Arcadis; Toronto; On-site; CAD 93,000 - 139,000; Full time

Job summary

Arcadis is seeking a Claims Manager to join the Canada Cost and Commercial team. The role focuses on developing, managing, and monitoring claims on high-risk projects and contracts, with close collaboration to Project Director and Commercial Director.

You will provide guidance on contractual and claims matters, identify risks early, and lead full lifecycle claims work including notices, records, entitlement, and settlements. Strong CPD and communication skills are essential.

Qualifications

• Degree in Quantity Surveying, Engineering, Construction Management or related discipline.
• LL.M. or MSc in Construction Law or Contract Law preferred.
• Professional body membership such as PQS, MRICS or MIOB preferred.
• Chartered Institute of Arbitrators membership/fellowship highly desirable.
• Minimum 12 years in contract management, administration, claims preparation and rebuttal on major infrastructure projects.

Responsibilities

• Identify risks early and develop practical mitigation strategies to reduce disputes.
• Assess and analyze contractual claims, including entitlement reviews and cost claims.
• Prepare notices, maintain records, establish entitlement, validate information, quantify claims.
• Prepare submissions and support settlement negotiations; crystallize disputes when required.
• Communicate complex contractual issues clearly to stakeholders and leadership.

Skills

Communication skills

Contract management

Risk mitigation

Education

Degree in Quantity Surveying, Engineering, Construction Management

LL.M. or MSc in Construction Law

PQSB MRICS MIOB membership

CIArb membership/fellowship

Postgraduate qualifications asset

Tools

Primavera P6

Contract management systems

Job description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

Arcadis is seeking a Claims Manager to join our growing Cost and Commercial team in Canada. The successful candidate will work closely with the Project Director and Commercial Director to develop, manage, and monitor claims on high-risk projects and contracts.

Role accountabilities:

In this role, you will work closely with multidisciplinary project teams including Commercial, Change Management, Operations, Technical, and Planning, to provide guidance on contractual and claims-related matters. A key part of the position involves identifying potential risks early and developing practical mitigation strategies to reduce the likelihood of disputes. You will also assess and analyze contractual claims, including entitlement reviews, extensions of time, and cost claims, helping to ensure issues are managed proactively and effectively.

You will bring strong expertise in Primavera P6 and delay analysis, partnering with schedulers to develop fragnets for delay events and support robust claims analysis. Taking ownership of claims across their full lifecycle, you will prepare notices, maintain accurate records, establish entitlement, validate supporting information, and demonstrate the time and cost impacts of claim events. You will also quantify claims, prepare submissions, support settlement negotiations, and, where required, help crystallize disputes for further resolution.

The role requires the ability to communicate complex contractual issues clearly and persuasively. You will prepare concise, insightful reports and briefing notes for commercial teams, legal counsel, senior leadership, and other stakeholders, while also presenting recommendations to management. In addition, you will play an active role in negotiating and resolving disputes with contractors, using sound judgment and commercial awareness to achieve balanced outcomes.

As a subject matter expert in claims and contract management, you will provide trusted advice to project teams and stakeholders across the business. Drawing on your knowledge of CCDC, FIDIC, and other standard contract forms, you will help promote contractual compliance, strengthen risk management practices, and support successful project delivery. You will also contribute to the ongoing improvement of contract management systems, procedures, and tools, while maintaining your professional competence through Continuing Professional Development (CPD) and undertaking other duties as required by your manager or Arcadis.

Qualifications & Experience:

• Degree in Quantity Surveying, Engineering, Construction Management, or a related discipline
• LL.M. or MSc in Construction Law, Contract Law, or a related field preferred
• Membership in recognized professional bodies such as PQS, MRICS, or MIOB preferred
• Membership or Fellowship in the Chartered Institute of Arbitrators, including MCIArb or FCIArb, highly desirable
• Experience working in Canada, the United Kingdom, Australia, or the Middle East required
• Minimum 12 years of experience in contract management, contract administration, claims preparation, and claims rebuttal on major infrastructure projects, preferably in metro, LRT, or other transportation projects
• Experience in both contracting and consulting environments preferred
• Postgraduate qualifications considered an asset
• Excellent written and verbal communication skills

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

The salary range for this position is $93,000 - $139,000. The base salary represents Arcadis’ hiring range for this position. Actual salaries will vary and will be based on various factors, such as location, skills, experience, and qualification for the role.