Claims Manager

HUB International; City of Langley; On-site; CAD 65,000 - 70,000; Full time

Job summary

A dynamic insurance brokerage is seeking a Claims Manager in Metro Vancouver to oversee regional performance and manage claims. Responsibilities include team oversight, claims support, and customer issue resolution. Candidates should possess a Level 2 General Agent Insurance License, strong leadership, and organizational skills. Join us for competitive compensation and comprehensive benefits.

Benefits

Comprehensive benefit packages

RRSP matching

Paid-time-off benefits

Bonuses and commissions

Paid educational training

Qualifications

• Fast-paced and demanding role requiring strong organizational and time management skills.
• Experience in New Home Warranty Insurance is preferred.
• Self-motivated with a positive attitude.

Responsibilities

• Provide regional claim support to teammates.
• Manage and resolve escalations and complaints from consumers.
• Lead and develop the team through training and coaching.

Skills

Organizational skills

Time management

Leadership

Negotiation

Dispute resolution

Technical skills (Microsoft Office)

Construction knowledge

Education

Level 2 General Agent Insurance License or equivalent

Job description

Overview

Hi, we’re HUB Warranty! We are a dynamic and fast paced innovative construction insurance brokerage offering and developing products and services that meet the ever-changing needs in our home building clients and industry. We represent 3 New Home Warranty brands with over 400,000 home inspections completed and countless homes protected. We focus on delivering value to all our home builders and owners. At HUB Warranty we believe it is vital that we bring like-minded people on board to join us in this journey!

The Opportunity!

Reporting to the Claims Director, the Claims Manager role is responsible for their region’s performance while maintaining a reasonable claims case load. You will work closely with your team and divisional leadership and allows you to become an expert in a niche class of insurance.

Responsibilities

• The Claims Manager role will involve activities ranging from: day to day regional claim support for teammates
• Working with our Underwriting division relating to builder memberships
• Managing and resolving initial escalations/complaints with consumers
• Leading and developing their team through training/coaching and audit initiatives
• Managing a reduced claim load
• Conducting meetings and education sessions for their region
• Participation in interviews and terminations

• Performance metrics are tracked and reported via our internal Warranty Information Management System. The position will have metrics for their individual performance as well as their region’s performance.

What you will bring to our team

• The Claims Manager role is a fast-paced and demanding role, requiring a high level of organizational and time management skills
• Level 2 General Agent Insurance License or educational equivalencies to obtain is required
• Leadership, Management, or Coaching Experience
• Negotiation or Dispute Resolution Experience
• Self-motivated and positive attitude
• Basic Technical skills (i.e. Microsoft Office, Outlook, and other standard business software)
• Experience in New Home Warranty Insurance
• Construction Knowledge

Salary Expectations

The expected salary range for this position is $65,000.00 to $70,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Why Join HUB?

• An exceptional and welcoming company culture.
• Excellent compensation, benefits, RRSP match and company perks.
• Paid educational training and vast learning opportunities.
• Room for advancement and growth within the organization.
• A company that gives back and is active in the community.

Your future with HUB

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.

• Integrity: We do the right thing every time.

• Teamwork: We work together to maximize results.

• Accountability: We measure and take responsibility for outcomes.

• Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way – Apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at hubinternational.com. If you require any accommodations during the hiring process, please reach out to [e-mail] to request this. Only candidates selected for an interview will be contacted.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail] for accommodation requests only.