Claims Assistant (Transportation, Commercial Auto)

David Aplin Recruiting; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

4 weeks vacation

Dental and medical health benefits

Health spending account

Birthday off

Gift card draws & birthday lunch

RRSP contribution

Tuition reimbursement

Career development & promotions

Job summary

David Aplin Recruiting in Edmonton is seeking a Claims Assistant to join a busy, transportation-focused commercial auto claims team. You will set up new claim files, keep notes current, and coordinate with claimants, repair facilities, and vendors to move items forward.

This role rewards accuracy, strong communication, and timely follow-through with a base salary of $45,000–$60,000 plus KPI bonus and a comprehensive benefits package including vacation, health benefits, RRSP, and tuition

Qualifications

• Proficiency in MS Office 365 and Excel for documentation and tracking.
• Strong written and verbal communication with a focus on customer service.
• Detail-oriented and organized with ability to manage multiple files.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Set up new claim files and enter them into internal platforms.
• Keep file notes and documentation current, accurate, and well organized.
• Scan/upload paperwork and ensure each file is complete.
• Create routine claim correspondence (emails and letters).
• Monitor timelines, diarize next steps, and drive follow-ups to prevent delays.
• Coordinate with claimants, repair facilities, vendors, and other parties to move items forward.
• Request and gather supporting materials such as police reports, photos, invoices, and receipts.
• Provide clear progress updates to claimants and stakeholders.
• Address concerns and escalate issues when appropriate.
• Assist adjusters with preliminary, non-decision support tasks.
• Protect sensitive information and follow privacy/data-handling requirements.

Skills

Communication skills

Detail-oriented

Time management

Customer service

Tools

MS Office 365

Excel

Job description

Join a top employer’s claims team inEdmontonas aClaims Assistantsupportingtransportation focused commercial auto claimsin a busy, detail driven environment where accuracy, follow through, and great service keep everything moving. You’ll be the organizational engine behind the claim file lifecycle, working closely with adjusters and a tight knit team to keep documentation clean, timelines on track, and customers confidently informed especially during peak winter volume.

Compensation

• Base salary between $45,000 – $60,000 depending on relevant experience (negotiable) plus annual KPI bonus

Benefits & Perks

• 4 weeks’ paid vacation
• Dental and medical health benefits
• Health spending account
• Paid birthday off
• Monthly gift card draws andbirthday lunch
• RRSP contribution
• Tuition reimbursement
• Continuous career development and internal promotion

Responsibilities

• Set up new claim files and enter them into internal platforms
• Keep file notes and documentation current, accurate, and well organized
• Scan/upload paperwork and ensure each file is complete
• Create routine claim correspondence (emails and letters)
• Monitor timelines, diarize next steps, and drive follow-ups to prevent delays
• Coordinate with claimants, repair facilities, vendors, contractors, and other parties to move items forward
• Request and gather supporting materials such as police reports, photos, invoices, and receipts
• Provide clear progress updates to claimants and stakeholders
• Address concerns and escalat issues when appropriate
• Assist adjusters with preliminary, non-decision support tasks
• Protect sensitive information and follow privacy/data-handling requirements
• Follow established procedures to ensure consistent file management

Qualifications

• Proficiency in MS Office 365
• Strong written/verbal communication; customer service
• Detail-oriented, organized, accurate documentation
• Multitask, problem-solve; meet deadlines in fast-paced setting
• Nice to have: claims assistant experience; transportation/commercial auto exposure; strong Excel/tracking skills

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.