Claims Assistant

Saskatchewan Government Insurance; Toronto; Hybrid; CAD 50,000 - 63,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Saskatchewan Government Insurance (SGI) invites applications for a Claims Support role at the Toronto West Office, operating in a hybrid model. You will open claims, handle inquiries, and enter information while maintaining accurate electronic notes and processing related documents.

As part of the claims and customer experience teams, you’ll develop stakeholder relationships and contribute to a culture of leadership, accountability, and ongoing professional development, aligning with SGI

Qualifications

• One-year certificate from an accredited post-secondary institution in Business or Office Administration.
• One to two years of experience in an office environment.
• Knowledge of office procedures, equipment, and insurance claims practices.

Responsibilities

• Opens and assigns new claims files and handles inquiries via phone and email.
• Ensures timely and high-quality customer service to claimants, insureds, brokers, and service providers.
• Develops and maintains positive relationships with stakeholders.
• Supports leadership and contributes to a high-performing culture and workforce development.
• Supports corporate management by aligning with policies and mitigating risk.
• Assists with ongoing education and professional development opportunities for team members.

Skills

Office procedures

Microsoft Word

Excel

Claims procedures

Insurance knowledge

Education

One-year post-secondary certificate (Business/Office Administration)

Tools

Microsoft Word

Excel

Job description

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

Out-of-scope Permanent, Full-Time Work Location: Toronto West Office, Hybrid Pay Range: $50,328 - $62,897 Posting Close Date: September 21, 2026

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Claims Support

• Opens and assigns new claims files.
• Answers and returns phone calls and e-mail inquiries.
• Enters claims information into GIS and Guidewire Orders reports for the claims department.
• Processes windshield claims.
• Maintains up to date electronic notes.
• Processes Salvage cheques and invoices.
• Resolves routine administrative problems.

Customer Experience

• Ensures all inquiries are effectively dealt with in a timely manner.
• Ensures a high level of customer service is achieved and maintained.

Stakeholder Relationships

• Develops and maintains positive working relationships with claimants, insureds, brokers and service providers.

Leadership

• Actively contributes to and supports a culture of a high performing workforce.
• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development in others.
• Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.
• Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

• Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies.
• Manages risk in area of authority.
• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education & Experience

• A one-year certificate from an accredited post-secondary education institution in a relevant field of study such as Business or Office Administration.
• One to two years’ experience in an office environment.

Knowledge, Skills and Abilities

• Knowledge of office procedures and office equipment.
• Knowledge of computers and Microsoft Word and Excel.
• Knowledge of claims procedures.
• Knowledge of the principles and practice of insurance.

Behavioural Competencies

• Leader Level 2 -Applies (Self & Others)
• Accountability - Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions
• Business Acumen - Applies Business Fundamentals and Thinks in Future-Oriented Terms
• Change Agility - Is Nimble; Shifts Gears Quickly and Comfortably
• Leadership - Leads Self and Others

At SGI, we are committed to a workplace where people feel respected, valued, and able to contribute fully. Through fair, consistent, and transparent people practices, we attract skilled talent with varied lived experiences and offer meaningful work, opportunities for growth, and a strong sense of belonging. Our commitment to reconciliation includes inclusive hiring practices that create meaningful opportunities for Indigenous peoples and support a workforce reflective of the communities we serve. Join us in building a culture where contributions are valued and shared success is shaped by our people.

If you require an accommodation during the recruitment process, we invite you to submit your accommodation request to [e-mail] and we will work through your request with you. All information received will be kept confidential.

Pay Range:$50,328.00 - $62,897.00 Posting Close Date: September 21, 2026

SGI has offered affordable insurance products and great service to our customers since 1945. SGI has 2 distinct operations — the Saskatchewan Auto Fund and SGI CANADA. The Auto Fund is Saskatchewan’s compulsory auto insurance program, operating the driver licensing and vehicle registration system. SGI CANADA is the property and casualty insurance division which offers products in Saskatchewan, British Columbia, Alberta, Manitoba and Ontario through a network independent insurance brokerages. SGI and SGI CANADA are Crown corporations, owned by the Government of Saskatchewan.

Our culture is one of personal accountability, where all of us are empowered to be leaders. We encourage a growth mindset that sees change as an opportunity to learn, innovate and continuously improve. We value respectful collaboration and open communication where your voice is welcome and appreciated. Each of us has a role in SGI and SGI CANADA’s success and we acknowledge everyone’s contributions. We care about each other. We treat one another with kindness and celebrate each person’s uniqueness so we can all be our authentic selves at work. That’s because diversity, equity and inclusion are foundational to our culture and who we are. Different backgrounds and perspectives make for a vibrant and creative community where innovation flourishes.

We offer more than a paycheque (although we do provide competitive pay!).

Everyone at SGI and SGI CANADA enjoys great benefits, perks and options to balance work and everything else life sends their way. We also believe in you and your future career aspirations. Regardless of where you start, SGI and SGI CANADA will invest in you by supporting education, accreditation and professional development.