Claims and Loss Control Manager

Maple Mutual Insurance; Dresden; On-site; CAD 90,000 - 115,000; Full time

Job summary

A respected insurance provider in Ontario seeks an experienced Claims & Loss Control Manager. The successful candidate will oversee claims operations, drive risk management initiatives, and mentor a dedicated team. Key qualifications include over 10 years of experience in P&C claims and a Chartered Insurance Professional designation. The company offers competitive pay, comprehensive benefits, and opportunities for professional development in a collaborative environment.

Benefits

Competitive pay

Comprehensive benefits including pension

Opportunities for professional development

Qualifications

• 10+ years of P&C claims experience, including leadership.
• Experience in risk control or loss prevention is an asset.
• Strong knowledge of property, auto, and liability claims.

Responsibilities

• Provide leadership in daily operations of claims and loss control.
• Analyze loss trends to support decision making.
• Drive loss prevention programs and manage exposures.
• Ensure compliance with industry regulations.

Skills

Leadership in claims operations

Risk management

Analytical skills

Communication skills

Negotiation skills

Education

Post-secondary education in Insurance or Business

Chartered Insurance Professional (CIP)

Job description

About the Role

Maple Mutual is looking for an experienced insurance leader to join our team as Claims & Loss Control Manager, guiding strategic risk‑management initiatives and ensuring exceptional service for our policyholders. In this role, you will oversee end‑to‑end claims operations, lead proactive loss prevention programs, and implement strategies aimed at reducing claim frequency and severity. This is an opportunity to make a measurable impact, mentor a dedicated team, and contribute to the success of a trusted insurer rooted in a strong, community‑focused culture.

Key Responsibilities

• Provide leadership in daily operations of the claims and loss control teams, including intake, inspection, evaluation, settlement, inspections
• Analyze loss trends and collaborate with underwriting, finance, Agents and Brokers to support informed decision making
• Drive loss prevention and risk‑control programs, focusing on managing exposures, preventing losses, and enhancing the policy holder experience
• Ensure compliance with industry regulations and internal policies
• Manage complex files and provide guidance to adjusters, examiners, and third‑party partners
• Monitor claims performance metrics, implementing improvements to enhance efficiency
• Lead and mentor the team, fostering a culture of service excellence and continuous improvement

Qualifications

• Post‑secondary education, Insurance or Business‑related preferred
• Chartered Insurance Professional (CIP) designation; FCIP and/or CRM designation an asset
• 10+ years P&C claims experience, including leadership responsibilities; Experience in risk control or loss prevention an asset
• Strong knowledge of property, auto, and liability lines, claims legislation and litigation processes
• Proven ability to lead teams and manage multiple priorities in a fast‑paced environment
• Excellent communication, analytical, and negotiation skills

Why Maple:

Competitive pay and comprehensive benefits, including pension

Opportunities for professional development

Collaborative team environment

Meaningful work that improves outcomes for our policy holders and the Maple community

To Apply:

Interested? Please submit your resume and cover letter detailing your unique qualifications, experience and energy to Holly at [e-mail]

We encourage applications from all qualified candidates and will accommodate applicants’ needs under the Ontario Human Rights Code throughout all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known so we can offer equitable opportunities.