Claims Analyst

Ledcor Group; Edmonton; On-site; CAD 70,000 - 100,000; Full time

Job summary

Ledcor Group in Edmonton or Calgary, AB, is seeking a Claims Analyst to support the Claims Manager in managing the company’s claim program from notice of loss to final settlement.

You will coordinate reporting to insurers, collaborate with internal customers, brokers and insurers, and deliver insights by analyzing claims data to inform business practices and trend analysis. The role is hybrid, with at least one in-office day per week.

Qualifications

• Minimum 4 years practical and relevant experience.
• Industry knowledge in claims investigation and management.
• Experience with cross-functional teams to resolve insurance claims.
• Experience in liability claims would be an asset.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Analytical and organizational skills with attention to detail.

Responsibilities

• Coordinates the setup of new claims by identifying applicable insurance policies and coverage.
• Prepares Notices of Loss and ensures claims are reported to insurers under relevant policies (Auto, Property, Contractor Equipment, Liability, Builders Risk).
• Conducts thorough investigations of self-insured claims by reviewing legal precedent, legislation, contracts, and policy provisions.
• Serves as primary contact for internal and external stakeholders on general claims inquiries.
• Engages stakeholders and leads claim review meetings to guide best practices.

Skills

Claims investigation

RMIS systems

Stakeholder management

Data analysis

Negotiation

Independent work

Attention to detail

Tools

RMIS software

Job description

As the Claims Analyst you will support the Claims Manager in managing the Company’s claim program, guiding the process from notice of loss to final settlement. Playing a pivotal role in ensuring insurers are notified correctly and creating plans to resolve the claims through collaboration with internal customers, brokers and insurers. Additionally, as the Claims Analyst you will deliver valuable insights by analyzing claims data to inform the business practices and trend analysis. Join our Risk Management team today in Edmonton or Clagary, AB!

Essential Responsibilities

• Coordinates the setup of new claims by identifying applicable insurance policies and coverage
• Prepares Notices of Loss and ensures claims are reported to the appropriate insurers under relevant policies, including Auto, Property, Contractor Equipment, Liability, and Builders Risk
• Conducts thorough investigations of self-insured claims by reviewing and analyzing legal precedent, applicable legislation, contractual agreements, and policy provisions
• Serves as a primary point of contact for internal and external stakeholders, providing guidance and support on general claims inquiries, including Clients, Third-Party Adjusters, Brokers, and internal staff
• Independently engages key stakeholders, facilitates claim review meetings, and provides strategic guidance to the business on claims management best practices
• Manages the claims intake and notification process within the Risk Management Information System (RMIS), collaborating with stakeholders to develop strategies that drive timely claim resolution and file closure
• Identifies opportunities to improve claims intake processes and implements recommendations to enhance efficiency and ensure seamless file progression
• Analyzes claims data to provide insights into the Company's insurable losses through regular reporting and develops clear, actionable claim resolution strategies
• Leads monthly internal claims review meetings with business units (e.g., LTS and Highways) to monitor claim performance, discuss complex files, and drive resolution strategies

Qualifications

• Minimum 4 years practical and relevant experience
• Considerable and in-depth industry knowledge combined with practical experience in the principles, practices and procedures used in claims investigation and management
• Experience in working with cross-functional teams to resolve insurance claims
• Experience managing liability Claims would be an asset
• Experience in RMIS systems and adapting to new technologies
• Excellent verbal, written and negotiation skills
• Demonstrated ability to work independently with minimal supervision
• Strong analytical and organizational skills, attention to detail and ability to prioritize work
• Ability to solve complex problems and taking on a new perspective using existing solutions
• Acts as a resource for other team members

Working Conditions

This is a hybrid position attending the office 1 day per week with the flexibility of additionally attending the office as business needs require

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing.

We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We’re proud to be an equal‑opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.

We’re a diversified construction company, made up of teams of people who are proven in their industries. All working to design, build, transport, operate, and maintain projects all over North America. But we believe that projects are about more than concrete and steel. They’re about people and the power of partnerships. Partnerships with our employees, our communities, our contractors and clients. We believe in building trust in the places where we do business-whether that’s by engaging honestly, by giving back, by putting safety first, or by looking for smarter, more sustainable ways to get the job done right.